---
description: Detailed reviews on Helpdesk 365 based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Helpdesk 365 with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Helpdesk 365 Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Helpdesk 365](/software/2080356/helpdesk-365) > [Helpdesk 365 Alternatives](https://www.getapp.ca/alternatives/2080356/helpdesk-365)

# Alternatives to Helpdesk 365

Canonical: https://www.getapp.ca/alternatives/2080356/helpdesk-365

> Explore the top alternatives to Helpdesk 365. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **JIRA Service Management** — 4.5/5 (763 reviews) — IT service platform for unified support
   - [View profile](https://www.getapp.ca/software/91811/jira-service-management)
   - [Compare vs Helpdesk 365](https://www.getapp.ca/compare/91811/2080356/jira-service-management/vs/helpdesk-365)
2. **SysAid** — 4.5/5 (511 reviews) — AI-enabled ITSM platform for businesses of all sizes
   - [View profile](https://www.getapp.ca/software/90863/sysaid)
   - [Compare vs Helpdesk 365](https://www.getapp.ca/compare/90863/2080356/sysaid/vs/helpdesk-365)
3. **Freshdesk** — 4.5/5 (3409 reviews) — Online helpdesk system and customer service software
   - [View profile](https://www.getapp.ca/software/10317/freshdesk)
   - [Compare vs Helpdesk 365](https://www.getapp.ca/compare/10317/2080356/freshdesk/vs/helpdesk-365)
4. **Freshservice** — 4.5/5 (685 reviews) — A complete IT service management (ITSM) tool for business
   - [View profile](https://www.getapp.ca/software/91351/freshservice)
   - [Compare vs Helpdesk 365](https://www.getapp.ca/compare/91351/2080356/freshservice/vs/helpdesk-365)
5. **Zoho Desk** — 4.5/5 (2211 reviews) — Customer service software for businesses of all sizes
   - [View profile](https://www.getapp.ca/software/10036/zoho-desk)
   - [Compare vs Helpdesk 365](https://www.getapp.ca/compare/10036/2080356/zoho-desk/vs/helpdesk-365)
6. **HubSpot Service Hub** — 4.4/5 (187 reviews) — Cloud-based customer service solution for firms of all sizes
   - [View profile](https://www.getapp.ca/software/119575/hubspot-service-hub)
   - [Compare vs Helpdesk 365](https://www.getapp.ca/compare/119575/2080356/hubspot-service-hub/vs/helpdesk-365)
7. **InvGate Service Management** — 4.6/5 (108 reviews) — Web-based IT service desk software
   - [View profile](https://www.getapp.ca/software/101213/service-desk)
   - [Compare vs Helpdesk 365](https://www.getapp.ca/compare/101213/2080356/service-desk/vs/helpdesk-365)
8. **LiveAgent** — 4.7/5 (1753 reviews) — Multichannel Help Desk Solution with Powerful AI Features
   - [View profile](https://www.getapp.ca/software/91301/liveagent)
   - [Compare vs Helpdesk 365](https://www.getapp.ca/compare/91301/2080356/liveagent/vs/helpdesk-365)
9. **Zendesk Suite** — 4.4/5 (4072 reviews) — AI powered customer service across all channels
   - [View profile](https://www.getapp.ca/software/9448/zendesk)
   - [Compare vs Helpdesk 365](https://www.getapp.ca/compare/9448/2080356/zendesk/vs/helpdesk-365)
10. **ManageEngine ServiceDesk Plus** — 4.4/5 (227 reviews) — Cloud IT Help Desk Software
    - [View profile](https://www.getapp.ca/software/20521/manageengine-service-desk-plus)
    - [Compare vs Helpdesk 365](https://www.getapp.ca/compare/20521/2080356/manageengine-service-desk-plus/vs/helpdesk-365)
11. **OTRS** — 4.4/5 (96 reviews) — Helpdesk software for customer service management teams
    - [View profile](https://www.getapp.ca/software/102025/otrs)
    - [Compare vs Helpdesk 365](https://www.getapp.ca/compare/102025/2080356/otrs/vs/helpdesk-365)
12. **TeamSupport** — 4.5/5 (848 reviews) — Cloud-based customer support solution for B2B SaaS
    - [View profile](https://www.getapp.ca/software/8670/teamsupport)
    - [Compare vs Helpdesk 365](https://www.getapp.ca/compare/8670/2080356/teamsupport/vs/helpdesk-365)
13. **Zoho CRM** — 4.3/5 (6964 reviews) — Customer relationship management solution
    - [View profile](https://www.getapp.ca/software/9908/zoho-crm)
    - [Compare vs Helpdesk 365](https://www.getapp.ca/compare/9908/2080356/zoho-crm/vs/helpdesk-365)
14. **Issuetrak** — 4.6/5 (205 reviews) — Issue tracking and workflow automation platform
    - [View profile](https://www.getapp.ca/software/101433/issuetrak)
    - [Compare vs Helpdesk 365](https://www.getapp.ca/compare/101433/2080356/issuetrak/vs/helpdesk-365)
15. **ALVAO Service Desk** — 4.6/5 (29 reviews) — AI-powered ITSM solution designed for Microsoft 365
    - [View profile](https://www.getapp.ca/software/2067614/alvao-service-desk)
    - [Compare vs Helpdesk 365](https://www.getapp.ca/compare/2067614/2080356/alvao-service-desk/vs/helpdesk-365)
16. **TOPdesk** — 4.4/5 (110 reviews) — The service management platform that makes service happen
    - [View profile](https://www.getapp.ca/software/111785/topdesk)
    - [Compare vs Helpdesk 365](https://www.getapp.ca/compare/111785/2080356/topdesk/vs/helpdesk-365)
17. **Bitrix24** — 4.2/5 (984 reviews) — All in one business management workspace
    - [View profile](https://www.getapp.ca/software/90602/bitrix24)
    - [Compare vs Helpdesk 365](https://www.getapp.ca/compare/90602/2080356/bitrix24/vs/helpdesk-365)
18. **ServiceNow Customer Service Management** — 4.4/5 (151 reviews) — Automate requests and deliver effortless experiences
    - [View profile](https://www.getapp.ca/software/2058097/servicenow-customer-service-management)
    - [Compare vs Helpdesk 365](https://www.getapp.ca/compare/2058097/2080356/servicenow-customer-service-management/vs/helpdesk-365)
19. **Dynamics 365** — 4.4/5 (5811 reviews) — ERP and CRM applications from Microsoft
    - [View profile](https://www.getapp.ca/software/90844/dynamics-365)
    - [Compare vs Helpdesk 365](https://www.getapp.ca/compare/90844/2080356/dynamics-365/vs/helpdesk-365)
20. **Tikit by Cireson** — 5.0/5 (2 reviews) — Tikit by Cireson - AI-based service desk solution
    - [View profile](https://www.getapp.ca/software/2082014/tikit)
    - [Compare vs Helpdesk 365](https://www.getapp.ca/compare/2080356/2082014/helpdesk-365/vs/tikit)

## Related Categories

- [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software)
- [IT Ticketing Systems Software](https://www.getapp.ca/directory/3479/it-ticketing-systems/software)
- [Service Desk Software](https://www.getapp.ca/directory/1249/service-desk/software)

## Links

- [View on GetApp](https://www.getapp.ca/alternatives/2080356/helpdesk-365)
- [View Product Profile](https://www.getapp.ca/software/2080356/helpdesk-365)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/helpdesk-365/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/2080356/helpdesk-365> |
| en-AU | <https://www.getapp.com.au/alternatives/2080356/helpdesk-365> |
| en-CA | <https://www.getapp.ca/alternatives/2080356/helpdesk-365> |
| en-GB | <https://www.getapp.co.uk/alternatives/2080356/helpdesk-365> |
| en-IE | <https://www.getapp.ie/alternatives/2080356/helpdesk-365> |
| en-NZ | <https://www.getapp.co.nz/alternatives/2080356/helpdesk-365> |
| en-SG | <https://www.getapp.sg/alternatives/2080356/helpdesk-365> |
| en-ZA | <https://www.getapp.za.com/alternatives/2080356/helpdesk-365> |

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