---
description: Detailed reviews on Contact Center as a Service (CCaaS) based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Contact Center as a Service (CCaaS) with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Contact Center as a Service (CCaaS) Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Unified Communications Software](/directory/599/unified-communications/software) > [Contact Center as a Service (CCaaS)](/software/2059944/call-center) > [Contact Center as a Service (CCaaS) Alternatives](https://www.getapp.ca/alternatives/2059944/call-center)

# Alternatives to Contact Center as a Service (CCaaS)

Canonical: https://www.getapp.ca/alternatives/2059944/call-center

> Explore the top alternatives to Contact Center as a Service (CCaaS). Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **3CX** — 4.4/5 (468 reviews) — Web \& mobile-based (Android, iOS) communications system.
   - [View profile](https://www.getapp.ca/software/103409/3cx)
   - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.ca/compare/103409/2059944/3cx/vs/call-center)
2. **CTM** — 4.7/5 (159 reviews) — Conversation analytics for marketing attribution
   - [View profile](https://www.getapp.ca/software/127363/call-tracking-software)
   - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.ca/compare/127363/2059944/call-tracking-software/vs/call-center)
3. **Ringover** — 4.7/5 (890 reviews) — 100% cloud phone for startups and SMEs
   - [View profile](https://www.getapp.ca/software/117547/ringover)
   - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.ca/compare/117547/2059944/ringover/vs/call-center)
4. **Dialpad** — 4.2/5 (570 reviews) — The AI-native platform where conversations become action.
   - [View profile](https://www.getapp.ca/software/103849/dialpad-sell)
   - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.ca/compare/103849/2059944/dialpad-sell/vs/call-center)
5. **DialedIn CCaaS** — 4.8/5 (335 reviews) — Cloud-based contact center solution to streamline operations
   - [View profile](https://www.getapp.ca/software/104279/callcenternow)
   - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.ca/compare/104279/2059944/callcenternow/vs/call-center)
6. **Aircall** — 4.2/5 (466 reviews) — Cloud-based phone \& AI comms for SMB \& mid-market
   - [View profile](https://www.getapp.ca/software/100333/aircall)
   - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.ca/compare/100333/2059944/aircall/vs/call-center)
7. **uContact** — 4.5/5 (81 reviews) — Beautiful Contact Center Solution - Omnichannel - All in One
   - [View profile](https://www.getapp.ca/software/105903/ucontact)
   - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.ca/compare/105903/2059944/ucontact/vs/call-center)
8. **CallTools** — 4.8/5 (156 reviews) — All-in-one predictive dialer \& inbound call center solution
   - [View profile](https://www.getapp.ca/software/105001/call-center-software)
   - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.ca/compare/105001/2059944/call-center-software/vs/call-center)
9. **CloudTalk** — 4.4/5 (271 reviews) — Cloud-based call center software for sales and support teams
   - [View profile](https://www.getapp.ca/software/114835/cloudtalk)
   - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.ca/compare/114835/2059944/cloudtalk/vs/call-center)
10. **ZIWO** — 4.6/5 (110 reviews) — API Based cloud contact center software with CRM Integration
    - [View profile](https://www.getapp.ca/software/131291/ziwo)
    - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.ca/compare/131291/2059944/ziwo/vs/call-center)
11. **SparkTG VCC** — 4.7/5 (46 reviews) — Top Contact Center solution that ensures your business grows
    - [View profile](https://www.getapp.ca/software/2046666/ivr)
    - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.ca/compare/2046666/2059944/ivr/vs/call-center)
12. **CommPeak Dialer** (0 reviews) — Double Your Call Center’s Reach with Predictive Dialing
    - [View profile](https://www.getapp.ca/software/2069424/commpeak-dialer)
    - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.ca/compare/2059944/2069424/call-center/vs/commpeak-dialer)
13. **ICTBroadcast** — 4.0/5 (5 reviews) — Advance Auto dialer and Call Center software solution
    - [View profile](https://www.getapp.ca/software/121035/ictbroadcast)
    - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.ca/compare/121035/2059944/ictbroadcast/vs/call-center)
14. **Voximplant Kit** — 4.5/5 (4 reviews) — Intelligent cloud contact center for your evolving business
    - [View profile](https://www.getapp.ca/software/2064983/voximplant-kit)
    - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.ca/compare/2059944/2064983/call-center/vs/voximplant-kit)
15. **Newfies-Dialer** — 5.0/5 (4 reviews) — Cloud callcenter for remote sales and customer communication
    - [View profile](https://www.getapp.ca/software/105253/newfies-dialer)
    - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.ca/compare/105253/2059944/newfies-dialer/vs/call-center)
16. **DialerAI** — 4.8/5 (5 reviews) — Cloud callcenter for remote sales and customer communication
    - [View profile](https://www.getapp.ca/software/126251/star2billing)
    - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.ca/compare/126251/2059944/star2billing/vs/call-center)
17. **Twilio** — 4.4/5 (512 reviews) — Build, Scale, and Operate Customized Communication Solutions
    - [View profile](https://www.getapp.ca/software/90610/twilio-communications-platform)
    - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.ca/compare/90610/2059944/twilio-communications-platform/vs/call-center)
18. **Readymode** — 4.6/5 (145 reviews) — Cloud-based, all-in-one predictive dialer for outbound sales
    - [View profile](https://www.getapp.ca/software/107701/Readymode)
    - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.ca/compare/107701/2059944/Readymode/vs/call-center)
19. **Zoom Phone** — 4.5/5 (246 reviews) — Cloud-based business phone system
    - [View profile](https://www.getapp.ca/software/2069748/zoom-phone)
    - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.ca/compare/2059944/2069748/call-center/vs/zoom-phone)
20. **CallHippo** — 4.4/5 (693 reviews) — Cloud-based phone system for sales, support \& growing teams
    - [View profile](https://www.getapp.ca/software/107461/callhippo)
    - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.ca/compare/107461/2059944/callhippo/vs/call-center)

## Related Categories

- [Unified Communications Software](https://www.getapp.ca/directory/599/unified-communications/software)
- [Virtualization Software](https://www.getapp.ca/directory/649/virtualization/software)
- [Contact Center Software](https://www.getapp.ca/directory/593/contact-center/software)
- [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software)
- [Call Centre Workforce Management Software](https://www.getapp.ca/directory/3707/call-center-workforce-management/software)

## Links

- [View on GetApp](https://www.getapp.ca/alternatives/2059944/call-center)
- [View Product Profile](https://www.getapp.ca/software/2059944/call-center)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/call-center/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/2059944/call-center> |
| en-AU | <https://www.getapp.com.au/alternatives/2059944/call-center> |
| en-CA | <https://www.getapp.ca/alternatives/2059944/call-center> |
| en-GB | <https://www.getapp.co.uk/alternatives/2059944/call-center> |
| en-IE | <https://www.getapp.ie/alternatives/2059944/call-center> |
| en-NZ | <https://www.getapp.co.nz/alternatives/2059944/call-center> |
| en-SG | <https://www.getapp.sg/alternatives/2059944/call-center> |
| en-ZA | <https://www.getapp.za.com/alternatives/2059944/call-center> |
| fr | <https://www.getapp.fr/alternatives/2059944/call-center> |
| fr-BE | <https://fr.getapp.be/alternatives/2059944/call-center> |
| fr-CA | <https://fr.getapp.ca/alternatives/2059944/call-center> |

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