---
description: Detailed reviews on ServiceNow Customer Service Management based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare ServiceNow Customer Service Management with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: ServiceNow Customer Service Management Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/580/issue-tracking/software) > [ServiceNow Customer Service Management](/software/2058097/servicenow-customer-service-management) > [ServiceNow Customer Service Management Alternatives](https://www.getapp.ca/alternatives/2058097/servicenow-customer-service-management)

# Alternatives to ServiceNow Customer Service Management

Canonical: https://www.getapp.ca/alternatives/2058097/servicenow-customer-service-management

> Explore the top alternatives to ServiceNow Customer Service Management. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zoho Desk** — 4.5/5 (2211 reviews) — Customer service software for businesses of all sizes
   - [View profile](https://www.getapp.ca/software/10036/zoho-desk)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.ca/compare/10036/2058097/zoho-desk/vs/servicenow-customer-service-management)
2. **HelpDesk** — 4.6/5 (180 reviews) — Ticketing software for effortless customer support
   - [View profile](https://www.getapp.ca/software/116767/helpdesk)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.ca/compare/116767/2058097/helpdesk/vs/servicenow-customer-service-management)
3. **Salesforce Sales Cloud** — 4.4/5 (18768 reviews) — Cloud-based CRM and sales automation software
   - [View profile](https://www.getapp.ca/software/90378/salesforce)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.ca/compare/90378/2058097/salesforce/vs/servicenow-customer-service-management)
4. **Zendesk Suite** — 4.4/5 (4072 reviews) — AI powered customer service across all channels
   - [View profile](https://www.getapp.ca/software/9448/zendesk)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.ca/compare/9448/2058097/zendesk/vs/servicenow-customer-service-management)
5. **LiveChat** — 4.6/5 (1715 reviews) — AI-based live chat for customer support and sales teams
   - [View profile](https://www.getapp.ca/software/8385/livechat)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.ca/compare/8385/2058097/livechat/vs/servicenow-customer-service-management)
6. **LiveAgent** — 4.7/5 (1753 reviews) — Multichannel Help Desk Solution with Powerful AI Features
   - [View profile](https://www.getapp.ca/software/91301/liveagent)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.ca/compare/91301/2058097/liveagent/vs/servicenow-customer-service-management)
7. **Freshdesk** — 4.5/5 (3408 reviews) — Online helpdesk system and customer service software
   - [View profile](https://www.getapp.ca/software/10317/freshdesk)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.ca/compare/10317/2058097/freshdesk/vs/servicenow-customer-service-management)
8. **Tidio** — 4.7/5 (590 reviews) — Aill-in-one customer support software with AI features
   - [View profile](https://www.getapp.ca/software/105081/tidio-chat)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.ca/compare/105081/2058097/tidio-chat/vs/servicenow-customer-service-management)
9. **Intercom** — 4.5/5 (1131 reviews) — AI-powered customer service with helpdesk
   - [View profile](https://www.getapp.ca/software/91379/intercom)
   - [Compare vs ServiceNow Customer Service Management](https://www.getapp.ca/compare/91379/2058097/intercom/vs/servicenow-customer-service-management)
10. **Dynamics 365** — 4.4/5 (5811 reviews) — ERP and CRM applications from Microsoft
    - [View profile](https://www.getapp.ca/software/90844/dynamics-365)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.ca/compare/90844/2058097/dynamics-365/vs/servicenow-customer-service-management)
11. **Salesforce Service Cloud** — 4.5/5 (820 reviews) — AI powered customer service management platform
    - [View profile](https://www.getapp.ca/software/91754/salesforce-1-service-cloud)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.ca/compare/91754/2058097/salesforce-1-service-cloud/vs/servicenow-customer-service-management)
12. **Zoho Assist** — 4.7/5 (1374 reviews) — Cloud-based remote support solution
    - [View profile](https://www.getapp.ca/software/9913/zoho-assist)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.ca/compare/9913/2058097/zoho-assist/vs/servicenow-customer-service-management)
13. **Bitrix24** — 4.2/5 (984 reviews) — All in one business management workspace
    - [View profile](https://www.getapp.ca/software/90602/bitrix24)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.ca/compare/90602/2058097/bitrix24/vs/servicenow-customer-service-management)
14. **Superchat** — 4.8/5 (282 reviews) — The comprehensive messaging suite for your business.
    - [View profile](https://www.getapp.ca/software/2058817/superchat)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.ca/compare/2058097/2058817/servicenow-customer-service-management/vs/superchat)
15. **Yonyx** — 4.7/5 (256 reviews) — Decision tree driven Interactive guides for customer service
    - [View profile](https://www.getapp.ca/software/91207/agi-self-service)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.ca/compare/91207/2058097/agi-self-service/vs/servicenow-customer-service-management)
16. **Front** — 4.5/5 (286 reviews) — AI-enabled customer service platform for collaboration
    - [View profile](https://www.getapp.ca/software/102177/front)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.ca/compare/102177/2058097/front/vs/servicenow-customer-service-management)
17. **Odoo** — 4.2/5 (1294 reviews) — All-in-one open-source business software
    - [View profile](https://www.getapp.ca/software/102445/odoo)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.ca/compare/102445/2058097/odoo/vs/servicenow-customer-service-management)
18. **CXone Mpower** — 4.2/5 (581 reviews) — Cloud-based contact center software
    - [View profile](https://www.getapp.ca/software/8391/incontact-call-center-software)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.ca/compare/8391/2058097/incontact-call-center-software/vs/servicenow-customer-service-management)
19. **Genesys Cloud CX** — 4.3/5 (262 reviews) — AI-enabled experience orchestration platform
    - [View profile](https://www.getapp.ca/software/104597/genesys-cloud)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.ca/compare/104597/2058097/genesys-cloud/vs/servicenow-customer-service-management)
20. **Supportbench** — 4.9/5 (116 reviews) — The Only AI Customer Support Platform
    - [View profile](https://www.getapp.ca/software/105673/supportbench)
    - [Compare vs ServiceNow Customer Service Management](https://www.getapp.ca/compare/105673/2058097/supportbench/vs/servicenow-customer-service-management)

## Related Categories

- [Issue Tracking Software](https://www.getapp.ca/directory/580/issue-tracking/software)
- [Customer Engagement Software](https://www.getapp.ca/directory/650/customer-engagement/software)
- [Knowledge Management Software](https://www.getapp.ca/directory/257/knowledge-management/software)
- [Customer Communications Management Software](https://www.getapp.ca/directory/1139/customer-communications-management/software)
- [Data Analysis Software](https://www.getapp.ca/directory/1129/data-analysis/software)

## Links

- [View on GetApp](https://www.getapp.ca/alternatives/2058097/servicenow-customer-service-management)
- [View Product Profile](https://www.getapp.ca/software/2058097/servicenow-customer-service-management)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/collaboration-software/a/servicenow-customer-service-management/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/2058097/servicenow-customer-service-management> |
| en-AU | <https://www.getapp.com.au/alternatives/2058097/servicenow-customer-service-management> |
| en-CA | <https://www.getapp.ca/alternatives/2058097/servicenow-customer-service-management> |
| en-GB | <https://www.getapp.co.uk/alternatives/2058097/servicenow-customer-service-management> |
| en-IE | <https://www.getapp.ie/alternatives/2058097/servicenow-customer-service-management> |
| en-NZ | <https://www.getapp.co.nz/alternatives/2058097/servicenow-customer-service-management> |
| en-SG | <https://www.getapp.sg/alternatives/2058097/servicenow-customer-service-management> |
| en-ZA | <https://www.getapp.za.com/alternatives/2058097/servicenow-customer-service-management> |

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