---
description: Detailed reviews on Dynamics 365 Customer Service based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Dynamics 365 Customer Service with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Dynamics 365 Customer Service Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Dynamics 365 Customer Service](/software/2057903/dynamics-365-customer-service) > [Dynamics 365 Customer Service Alternatives](https://www.getapp.ca/alternatives/2057903/dynamics-365-customer-service)

# Alternatives to Dynamics 365 Customer Service

Canonical: https://www.getapp.ca/alternatives/2057903/dynamics-365-customer-service

> Explore the top alternatives to Dynamics 365 Customer Service. Compare features, ratings, and reviews to find the best software for your needs.

-----

## Top Alternatives

1. **Freshdesk** — 4.5/5 (3486 reviews) — Cloud-based AI help desk for teams of all sizes
   - [View profile](https://www.getapp.ca/software/10317/freshdesk)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/10317/2057903/freshdesk/vs/dynamics-365-customer-service)
2. **LiveAgent** — 4.7/5 (1789 reviews) — Cloud-based customer service platform for all sizes
   - [View profile](https://www.getapp.ca/software/91301/liveagent)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/91301/2057903/liveagent/vs/dynamics-365-customer-service)
3. **EngageBay CRM** — 4.6/5 (912 reviews) — Integrated sales \& marketing software for growing teams
   - [View profile](https://www.getapp.ca/software/113999/engagebay-marketing)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/113999/2057903/engagebay-marketing/vs/dynamics-365-customer-service)
4. **LiveChat** — 4.6/5 (1727 reviews) — AI-based live chat for customer support and sales teams
   - [View profile](https://www.getapp.ca/software/8385/livechat)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/8385/2057903/livechat/vs/dynamics-365-customer-service)
5. **Freshservice** — 4.6/5 (802 reviews) — A complete IT service management (ITSM) tool for business
   - [View profile](https://www.getapp.ca/software/91351/freshservice)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/91351/2057903/freshservice/vs/dynamics-365-customer-service)
6. **JIRA Service Management** — 4.5/5 (779 reviews) — IT service platform for unified support
   - [View profile](https://www.getapp.ca/software/91811/jira-service-management)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/91811/2057903/jira-service-management/vs/dynamics-365-customer-service)
7. **SysAid** — 4.5/5 (523 reviews) — Cloud-based AI ITSM \& ESM platform for all sizes
   - [View profile](https://www.getapp.ca/software/90863/sysaid)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/90863/2057903/sysaid/vs/dynamics-365-customer-service)
8. **InvGate Service Management** — 4.6/5 (108 reviews) — Web-based IT service desk software
   - [View profile](https://www.getapp.ca/software/101213/service-desk)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/101213/2057903/service-desk/vs/dynamics-365-customer-service)
9. **HelpDesk** — 4.6/5 (183 reviews) — AI-powered ticketing system
   - [View profile](https://www.getapp.ca/software/116767/helpdesk)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/116767/2057903/helpdesk/vs/dynamics-365-customer-service)
10. **HubSpot Service Hub** — 4.4/5 (193 reviews) — Cloud-based customer service solution for firms of all sizes
    - [View profile](https://www.getapp.ca/software/119575/hubspot-service-hub)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/119575/2057903/hubspot-service-hub/vs/dynamics-365-customer-service)
11. **Agiloft** — 4.8/5 (39 reviews) — Cloud-based tool for contract lifecycle management.
    - [View profile](https://www.getapp.ca/software/103389/agiloft)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/103389/2057903/agiloft/vs/dynamics-365-customer-service)
12. **BOSSDesk** — 4.7/5 (145 reviews) — BOSSDesk a FrontRunner in Help Desk Software
    - [View profile](https://www.getapp.ca/software/120371/boss-solutions)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/120371/2057903/boss-solutions/vs/dynamics-365-customer-service)
13. **Deepser** — 4.6/5 (58 reviews) — Service Management without complexity - no code.
    - [View profile](https://www.getapp.ca/software/2002751/deepser)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/2002751/2057903/deepser/vs/dynamics-365-customer-service)
14. **TIKTING** (0 reviews) — TIKTING® Help Desk \& Change Management System
    - [View profile](https://www.getapp.ca/software/2062890/tikting)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/2057903/2062890/dynamics-365-customer-service/vs/tikting)
15. **Salesforce Sales Cloud** — 4.4/5 (18811 reviews) — Cloud-based CRM and sales automation software
    - [View profile](https://www.getapp.ca/software/90378/salesforce)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/90378/2057903/salesforce/vs/dynamics-365-customer-service)
16. **Bitrix24** — 4.2/5 (1005 reviews) — Cloud \& on-premises workspace for all business sizes
    - [View profile](https://www.getapp.ca/software/90602/bitrix24)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/90602/2057903/bitrix24/vs/dynamics-365-customer-service)
17. **Zendesk Suite** — 4.4/5 (4094 reviews) — AI powered customer service across all channels
    - [View profile](https://www.getapp.ca/software/9448/zendesk)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/9448/2057903/zendesk/vs/dynamics-365-customer-service)
18. **Dynamics 365** — 4.4/5 (5860 reviews) — ERP and CRM applications from Microsoft
    - [View profile](https://www.getapp.ca/software/90844/dynamics-365)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/90844/2057903/dynamics-365/vs/dynamics-365-customer-service)
19. **Salesforce Service Cloud** — 4.5/5 (832 reviews) — AI powered customer service management platform
    - [View profile](https://www.getapp.ca/software/91754/salesforce)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/91754/2057903/salesforce/vs/dynamics-365-customer-service)
20. **Tidio** — 4.7/5 (590 reviews) — Aill-in-one customer support software with AI features
    - [View profile](https://www.getapp.ca/software/105081/tidio-chat)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/105081/2057903/tidio-chat/vs/dynamics-365-customer-service)

## Related Categories

- [Live Chat Software](https://www.getapp.ca/directory/561/live-chat/software)
- [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software)

## Links

- [View on GetApp](https://www.getapp.ca/alternatives/2057903/dynamics-365-customer-service)
- [View Product Profile](https://www.getapp.ca/software/2057903/dynamics-365-customer-service)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/dynamics-365-customer-service/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/2057903/dynamics-365-customer-service> |
| en-AU | <https://www.getapp.com.au/alternatives/2057903/dynamics-365-customer-service> |
| en-CA | <https://www.getapp.ca/alternatives/2057903/dynamics-365-customer-service> |
| en-GB | <https://www.getapp.co.uk/alternatives/2057903/dynamics-365-customer-service> |
| en-IE | <https://www.getapp.ie/alternatives/2057903/dynamics-365-customer-service> |
| en-NZ | <https://www.getapp.co.nz/alternatives/2057903/dynamics-365-customer-service> |
| en-SG | <https://www.getapp.sg/alternatives/2057903/dynamics-365-customer-service> |
| en-ZA | <https://www.getapp.za.com/alternatives/2057903/dynamics-365-customer-service> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Dynamics 365 Customer Service","description":"Quickly find and compare the leading Dynamics 365 Customer Service alternatives. Get a comprehensive listing of competitors and similar tools for fast software selection with info to contact several providers directly.","url":"https://www.getapp.ca/alternatives/2057903/dynamics-365-customer-service","about":{"@id":"https://www.getapp.ca/alternatives/2057903/dynamics-365-customer-service#software"},"breadcrumb":{"@id":"https://www.getapp.ca/alternatives/2057903/dynamics-365-customer-service#breadcrumblist"},"@id":"https://www.getapp.ca/alternatives/2057903/dynamics-365-customer-service#webpage","@type":["WebPage","CollectionPage"],"mainEntity":{"@id":"https://www.getapp.ca/alternatives/2057903/dynamics-365-customer-service#software"},"publisher":{"@id":"https://www.getapp.ca/#organization"},"inLanguage":"en-CA","isPartOf":{"@id":"https://www.getapp.ca/#website"}},{"name":"Dynamics 365 Customer Service","url":"https://www.getapp.ca/software/2057903/dynamics-365-customer-service","@id":"https://www.getapp.ca/software/2057903/dynamics-365-customer-service#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":7,"ratingValue":4.4}},{"@id":"https://www.getapp.ca/alternatives/2057903/dynamics-365-customer-service#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/561/live-chat/software","@type":"ListItem"},{"name":"Dynamics 365 Customer Service","position":3,"item":"/software/2057903/dynamics-365-customer-service","@type":"ListItem"},{"name":"Dynamics 365 Customer Service Alternatives","position":4,"item":"https://www.getapp.ca/alternatives/2057903/dynamics-365-customer-service","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Top 20 Dynamics 365 Customer Service Alternatives | GetApp Canada 2026","@context":"https://schema.org","@id":"https://www.getapp.ca/alternatives/2057903/dynamics-365-customer-service#itemlist","@type":"ItemList","itemListElement":[{"name":"Freshdesk","position":1,"image":"https://images.g2crowd.com/uploads/product/image/8eac408c131f013530178efd9a9ca600/freshdesk.png","url":"https://www.getapp.ca/software/10317/freshdesk","@type":"ListItem"},{"name":"LiveAgent","position":2,"image":"https://images.g2crowd.com/uploads/product/image/433a328317c6e0de0c6956bb38f34fd8/liveagent.png","url":"https://www.getapp.ca/software/91301/liveagent","@type":"ListItem"},{"name":"EngageBay CRM","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f68dbd37-d921-4284-a28c-535eb223074a.png","url":"https://www.getapp.ca/software/113999/engagebay-marketing","@type":"ListItem"},{"name":"LiveChat","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.getapp.ca/software/8385/livechat","@type":"ListItem"},{"name":"Freshservice","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.getapp.ca/software/91351/freshservice","@type":"ListItem"},{"name":"JIRA Service Management","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.getapp.ca/software/91811/jira-service-management","@type":"ListItem"},{"name":"SysAid","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c4608c47-9028-4daa-af15-1f8931f8afb9.png","url":"https://www.getapp.ca/software/90863/sysaid","@type":"ListItem"},{"name":"InvGate Service Management","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d4b5a87-913f-40c6-b18f-9f7fdae9c8bb.png","url":"https://www.getapp.ca/software/101213/service-desk","@type":"ListItem"},{"name":"HelpDesk","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/530d447b-5555-4e1c-b09d-e4dcf17dbec2.png","url":"https://www.getapp.ca/software/116767/helpdesk","@type":"ListItem"},{"name":"HubSpot Service Hub","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/85a00f19-c923-42cf-8632-cdd60eea6192.png","url":"https://www.getapp.ca/software/119575/hubspot-service-hub","@type":"ListItem"},{"name":"Agiloft","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7419775a-ebe7-49a0-853a-ce2fb655702d.png","url":"https://www.getapp.ca/software/103389/agiloft","@type":"ListItem"},{"name":"BOSSDesk","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bda6e765-a861-4394-85af-7b23f3610f0d.png","url":"https://www.getapp.ca/software/120371/boss-solutions","@type":"ListItem"},{"name":"Deepser","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/276d005f-9eb6-4a86-b7d6-6fb1bf357348.png","url":"https://www.getapp.ca/software/2002751/deepser","@type":"ListItem"},{"name":"TIKTING","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e3075d5b-c34f-4e2c-9493-f5b8f34eae74.png","url":"https://www.getapp.ca/software/2062890/tikting","@type":"ListItem"},{"name":"Salesforce Sales Cloud","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f11ea590-5812-4ce0-a108-3837d065513d.png","url":"https://www.getapp.ca/software/90378/salesforce","@type":"ListItem"},{"name":"Bitrix24","position":16,"image":"https://images.g2crowd.com/uploads/product/image/03f8d2757ccca353d8c2fd621675709f/bitrix24.png","url":"https://www.getapp.ca/software/90602/bitrix24","@type":"ListItem"},{"name":"Zendesk Suite","position":17,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.getapp.ca/software/9448/zendesk","@type":"ListItem"},{"name":"Dynamics 365","position":18,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5d35bcd-e674-49ae-b851-7c2579a7969f.jpeg","url":"https://www.getapp.ca/software/90844/dynamics-365","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":19,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.getapp.ca/software/91754/salesforce","@type":"ListItem"},{"name":"Tidio","position":20,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.getapp.ca/software/105081/tidio-chat","@type":"ListItem"}],"numberOfItems":20}
</script>