---
description: Detailed reviews on Dynamics 365 Customer Service based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Dynamics 365 Customer Service with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Dynamics 365 Customer Service Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Dynamics 365 Customer Service](/software/2057903/dynamics-365-customer-service) > [Dynamics 365 Customer Service Alternatives](https://www.getapp.ca/alternatives/2057903/dynamics-365-customer-service)

# Alternatives to Dynamics 365 Customer Service

Canonical: https://www.getapp.ca/alternatives/2057903/dynamics-365-customer-service

> Explore the top alternatives to Dynamics 365 Customer Service. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Freshdesk** — 4.5/5 (3460 reviews) — Online helpdesk system and customer service software
   - [View profile](https://www.getapp.ca/software/10317/freshdesk)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/10317/2057903/freshdesk/vs/dynamics-365-customer-service)
2. **LiveChat** — 4.6/5 (1727 reviews) — AI-based live chat for customer support and sales teams
   - [View profile](https://www.getapp.ca/software/8385/livechat)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/8385/2057903/livechat/vs/dynamics-365-customer-service)
3. **Zoho Assist** — 4.7/5 (1445 reviews) — Cloud-based remote support solution
   - [View profile](https://www.getapp.ca/software/9913/zoho-assist)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/9913/2057903/zoho-assist/vs/dynamics-365-customer-service)
4. **Freshservice** — 4.5/5 (751 reviews) — A complete IT service management (ITSM) tool for business
   - [View profile](https://www.getapp.ca/software/91351/freshservice)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/91351/2057903/freshservice/vs/dynamics-365-customer-service)
5. **Zendesk Suite** — 4.4/5 (4083 reviews) — AI powered customer service across all channels
   - [View profile](https://www.getapp.ca/software/9448/zendesk)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/9448/2057903/zendesk/vs/dynamics-365-customer-service)
6. **BOSSDesk** — 4.7/5 (140 reviews) — BOSSDesk a FrontRunner in Help Desk Software
   - [View profile](https://www.getapp.ca/software/120371/boss-solutions-suite)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/120371/2057903/boss-solutions-suite/vs/dynamics-365-customer-service)
7. **TeamSupport** — 4.5/5 (848 reviews) — Cloud-based customer support solution for B2B SaaS
   - [View profile](https://www.getapp.ca/software/8670/teamsupport)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/8670/2057903/teamsupport/vs/dynamics-365-customer-service)
8. **Notion** — 4.7/5 (2770 reviews) — Project and task management tool
   - [View profile](https://www.getapp.ca/software/132111/notion)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/132111/2057903/notion/vs/dynamics-365-customer-service)
9. **ServiceTonic** — 4.6/5 (8 reviews) — ServiceTonic targets small and medium size enterprises
   - [View profile](https://www.getapp.ca/software/2072659/servicetonic)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/2057903/2072659/dynamics-365-customer-service/vs/servicetonic)
10. **OTRS** — 4.4/5 (96 reviews) — Helpdesk software for customer service management teams
    - [View profile](https://www.getapp.ca/software/102025/otrs)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/102025/2057903/otrs/vs/dynamics-365-customer-service)
11. **TeamDynamix** — 4.4/5 (170 reviews) — IT service management platform
    - [View profile](https://www.getapp.ca/software/2059330/teamdynamix-itsm-ppm)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/2057903/2059330/dynamics-365-customer-service/vs/teamdynamix-itsm-ppm)
12. **Spiceworks Cloud Help Desk** — 4.4/5 (585 reviews) — Server and website monitoring software
    - [View profile](https://www.getapp.ca/software/91171/spiceworks-it-help-desk)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/91171/2057903/spiceworks-it-help-desk/vs/dynamics-365-customer-service)
13. **Front** — 4.5/5 (287 reviews) — AI-enabled customer service platform for collaboration
    - [View profile](https://www.getapp.ca/software/102177/front)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/102177/2057903/front/vs/dynamics-365-customer-service)
14. **SolarWinds Service Desk** — 4.6/5 (577 reviews) — IT Service Desk \& Asset Management Software
    - [View profile](https://www.getapp.ca/software/1336/solarwinds-service-desk)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/1336/2057903/solarwinds-service-desk/vs/dynamics-365-customer-service)
15. **Tidio** — 4.7/5 (590 reviews) — Aill-in-one customer support software with AI features
    - [View profile](https://www.getapp.ca/software/105081/tidio-chat)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/105081/2057903/tidio-chat/vs/dynamics-365-customer-service)
16. **Lansweeper** — 4.5/5 (75 reviews) — Know Your IT
    - [View profile](https://www.getapp.ca/software/2053728/lansweeper)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/2053728/2057903/lansweeper/vs/dynamics-365-customer-service)
17. **EngageBay CRM** — 4.7/5 (908 reviews) — Integrated sales \& marketing software for growing teams
    - [View profile](https://www.getapp.ca/software/113999/engagebay-marketing)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/113999/2057903/engagebay-marketing/vs/dynamics-365-customer-service)
18. **LiveAgent** — 4.7/5 (1786 reviews) — Multichannel Help Desk Solution with Powerful AI Features
    - [View profile](https://www.getapp.ca/software/91301/liveagent)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/91301/2057903/liveagent/vs/dynamics-365-customer-service)
19. **JIRA Service Management** — 4.5/5 (770 reviews) — IT service platform for unified support
    - [View profile](https://www.getapp.ca/software/91811/jira-service-management)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/91811/2057903/jira-service-management/vs/dynamics-365-customer-service)
20. **SysAid** — 4.5/5 (520 reviews) — AI-enabled ITSM platform for businesses of all sizes
    - [View profile](https://www.getapp.ca/software/90863/sysaid)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.ca/compare/90863/2057903/sysaid/vs/dynamics-365-customer-service)

## Related Categories

- [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software)

## Links

- [View on GetApp](https://www.getapp.ca/alternatives/2057903/dynamics-365-customer-service)
- [View Product Profile](https://www.getapp.ca/software/2057903/dynamics-365-customer-service)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/dynamics-365-customer-service/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/2057903/dynamics-365-customer-service> |
| en-AU | <https://www.getapp.com.au/alternatives/2057903/dynamics-365-customer-service> |
| en-CA | <https://www.getapp.ca/alternatives/2057903/dynamics-365-customer-service> |
| en-GB | <https://www.getapp.co.uk/alternatives/2057903/dynamics-365-customer-service> |
| en-IE | <https://www.getapp.ie/alternatives/2057903/dynamics-365-customer-service> |
| en-NZ | <https://www.getapp.co.nz/alternatives/2057903/dynamics-365-customer-service> |
| en-SG | <https://www.getapp.sg/alternatives/2057903/dynamics-365-customer-service> |
| en-ZA | <https://www.getapp.za.com/alternatives/2057903/dynamics-365-customer-service> |

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