---
description: Detailed reviews on BMC Helix ITSM based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare BMC Helix ITSM with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: BMC Helix ITSM Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [ITSM Software](/directory/292/it-service-management-itsm/software) > [BMC Helix ITSM](/software/2048245/remedy-it-service-management) > [BMC Helix ITSM Alternatives](https://www.getapp.ca/alternatives/2048245/remedy-it-service-management)

# Alternatives to BMC Helix ITSM

Canonical: https://www.getapp.ca/alternatives/2048245/remedy-it-service-management

> Explore the top alternatives to BMC Helix ITSM. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **SysAid** — 4.5/5 (523 reviews) — Cloud-based AI ITSM \& ESM platform for all sizes
   - [View profile](https://www.getapp.ca/software/90863/sysaid)
   - [Compare vs BMC Helix ITSM](https://www.getapp.ca/compare/90863/2048245/sysaid/vs/remedy-it-service-management)
2. **Freshservice** — 4.6/5 (803 reviews) — A complete IT service management (ITSM) tool for business
   - [View profile](https://www.getapp.ca/software/91351/freshservice)
   - [Compare vs BMC Helix ITSM](https://www.getapp.ca/compare/91351/2048245/freshservice/vs/remedy-it-service-management)
3. **InvGate Service Management** — 4.6/5 (108 reviews) — Web-based IT service desk software
   - [View profile](https://www.getapp.ca/software/101213/service-desk)
   - [Compare vs BMC Helix ITSM](https://www.getapp.ca/compare/101213/2048245/service-desk/vs/remedy-it-service-management)
4. **Freshdesk** — 4.5/5 (3486 reviews) — Cloud-based AI help desk for teams of all sizes
   - [View profile](https://www.getapp.ca/software/10317/freshdesk)
   - [Compare vs BMC Helix ITSM](https://www.getapp.ca/compare/10317/2048245/freshdesk/vs/remedy-it-service-management)
5. **Zendesk Suite** — 4.4/5 (4094 reviews) — AI powered customer service across all channels
   - [View profile](https://www.getapp.ca/software/9448/zendesk)
   - [Compare vs BMC Helix ITSM](https://www.getapp.ca/compare/9448/2048245/zendesk/vs/remedy-it-service-management)
6. **JIRA Service Management** — 4.5/5 (779 reviews) — IT service platform for unified support
   - [View profile](https://www.getapp.ca/software/91811/jira-service-management)
   - [Compare vs BMC Helix ITSM](https://www.getapp.ca/compare/91811/2048245/jira-service-management/vs/remedy-it-service-management)
7. **LiveAgent** — 4.7/5 (1789 reviews) — Cloud-based customer service platform for all sizes
   - [View profile](https://www.getapp.ca/software/91301/liveagent)
   - [Compare vs BMC Helix ITSM](https://www.getapp.ca/compare/91301/2048245/liveagent/vs/remedy-it-service-management)
8. **ManageEngine ServiceDesk Plus** — 4.4/5 (234 reviews) — Cloud IT Help Desk Software
   - [View profile](https://www.getapp.ca/software/20521/manageengine-service-desk-plus)
   - [Compare vs BMC Helix ITSM](https://www.getapp.ca/compare/20521/2048245/manageengine-service-desk-plus/vs/remedy-it-service-management)
9. **Zoho Desk** — 4.5/5 (2216 reviews) — Cloud-based help desk for all business sizes
   - [View profile](https://www.getapp.ca/software/10036/zoho-desk)
   - [Compare vs BMC Helix ITSM](https://www.getapp.ca/compare/10036/2048245/zoho-desk/vs/remedy-it-service-management)
10. **OTRS** — 4.4/5 (96 reviews) — Helpdesk software for customer service management teams
    - [View profile](https://www.getapp.ca/software/102025/otrs)
    - [Compare vs BMC Helix ITSM](https://www.getapp.ca/compare/102025/2048245/otrs/vs/remedy-it-service-management)
11. **Issuetrak** — 4.6/5 (205 reviews) — Issue tracking and workflow automation platform
    - [View profile](https://www.getapp.ca/software/101433/issuetrak)
    - [Compare vs BMC Helix ITSM](https://www.getapp.ca/compare/101433/2048245/issuetrak/vs/remedy-it-service-management)
12. **TOPdesk** — 4.4/5 (111 reviews) — The service management platform that makes service happen
    - [View profile](https://www.getapp.ca/software/111785/topdesk)
    - [Compare vs BMC Helix ITSM](https://www.getapp.ca/compare/111785/2048245/topdesk/vs/remedy-it-service-management)
13. **ALVAO Service Desk** — 4.6/5 (29 reviews) — AI-powered ITSM solution designed for Microsoft 365
    - [View profile](https://www.getapp.ca/software/2067614/alvao-service-desk)
    - [Compare vs BMC Helix ITSM](https://www.getapp.ca/compare/2048245/2067614/remedy-it-service-management/vs/alvao-service-desk)
14. **Salesforce Service Cloud** — 4.5/5 (832 reviews) — AI powered customer service management platform
    - [View profile](https://www.getapp.ca/software/91754/salesforce)
    - [Compare vs BMC Helix ITSM](https://www.getapp.ca/compare/91754/2048245/salesforce/vs/remedy-it-service-management)
15. **Zoho CRM** — 4.3/5 (7003 reviews) — Customer relationship management solution
    - [View profile](https://www.getapp.ca/software/9908/zoho-crm)
    - [Compare vs BMC Helix ITSM](https://www.getapp.ca/compare/9908/2048245/zoho-crm/vs/remedy-it-service-management)
16. **Pulseway** — 4.7/5 (312 reviews) — Remote monitoring and management platform for IT
    - [View profile](https://www.getapp.ca/software/101507/pulseway)
    - [Compare vs BMC Helix ITSM](https://www.getapp.ca/compare/101507/2048245/pulseway/vs/remedy-it-service-management)
17. **TeamSupport** — 4.5/5 (850 reviews) — Cloud-based B2B customer support platform with AI
    - [View profile](https://www.getapp.ca/software/8670/teamsupport)
    - [Compare vs BMC Helix ITSM](https://www.getapp.ca/compare/8670/2048245/teamsupport/vs/remedy-it-service-management)
18. **Supportbench** — 4.8/5 (131 reviews) — The Only AI Customer Support Platform
    - [View profile](https://www.getapp.ca/software/105673/supportbench)
    - [Compare vs BMC Helix ITSM](https://www.getapp.ca/compare/105673/2048245/supportbench/vs/remedy-it-service-management)
19. **Lansweeper** — 4.5/5 (75 reviews) — Know Your IT
    - [View profile](https://www.getapp.ca/software/2053728/lansweeper)
    - [Compare vs BMC Helix ITSM](https://www.getapp.ca/compare/2048245/2053728/remedy-it-service-management/vs/lansweeper)
20. **Cherwell Service Management** — 4.3/5 (166 reviews) — Customizable IT service management solution
    - [View profile](https://www.getapp.ca/software/104591/cherwell-software)
    - [Compare vs BMC Helix ITSM](https://www.getapp.ca/compare/104591/2048245/cherwell-software/vs/remedy-it-service-management)

## Related Categories

- [ITSM Software](https://www.getapp.ca/directory/292/it-service-management-itsm/software)
- [IT Asset Management Software](https://www.getapp.ca/directory/325/it-asset-management/software)
- [IT Service Software](https://www.getapp.ca/directory/1049/it-service/software)
- [IT Ticketing Systems Software](https://www.getapp.ca/directory/3479/it-ticketing-systems/software)

## Links

- [View on GetApp](https://www.getapp.ca/alternatives/2048245/remedy-it-service-management)
- [View Product Profile](https://www.getapp.ca/software/2048245/remedy-it-service-management)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/alternatives/2048245/remedy-it-service-management> |
| de-AT | <https://www.getapp.at/alternatives/2048245/remedy-it-service-management> |
| en | <https://www.getapp.com/all-software/a/remedy-it-service-management/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/2048245/remedy-it-service-management> |
| en-AU | <https://www.getapp.com.au/alternatives/2048245/remedy-it-service-management> |
| en-CA | <https://www.getapp.ca/alternatives/2048245/remedy-it-service-management> |
| en-GB | <https://www.getapp.co.uk/alternatives/2048245/remedy-it-service-management> |
| en-IE | <https://www.getapp.ie/alternatives/2048245/remedy-it-service-management> |
| en-NZ | <https://www.getapp.co.nz/alternatives/2048245/remedy-it-service-management> |
| en-SG | <https://www.getapp.sg/alternatives/2048245/remedy-it-service-management> |
| en-ZA | <https://www.getapp.za.com/alternatives/2048245/remedy-it-service-management> |
| es | <https://www.getapp.es/alternatives/2048245/remedy-it-service-management> |
| es-CL | <https://www.getapp.cl/alternatives/2048245/remedy-it-service-management> |
| es-CO | <https://www.getapp.com.co/alternatives/2048245/remedy-it-service-management> |
| es-MX | <https://www.getapp.com.mx/alternatives/2048245/remedy-it-service-management> |
| fr | <https://www.getapp.fr/alternatives/2048245/remedy-it-service-management> |
| fr-BE | <https://fr.getapp.be/alternatives/2048245/remedy-it-service-management> |
| fr-CA | <https://fr.getapp.ca/alternatives/2048245/remedy-it-service-management> |

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