---
description: Detailed reviews on Sunrise ITSM based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Sunrise ITSM with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Sunrise ITSM Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [ITSM Software](/directory/292/it-service-management-itsm/software) > [Sunrise ITSM](/software/2005671/it-service-management) > [Sunrise ITSM Alternatives](https://www.getapp.ca/alternatives/2005671/it-service-management)

# Alternatives to Sunrise ITSM

Canonical: https://www.getapp.ca/alternatives/2005671/it-service-management

> Explore the top alternatives to Sunrise ITSM. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zendesk Suite** — 4.4/5 (4094 reviews) — AI powered customer service across all channels
   - [View profile](https://www.getapp.ca/software/9448/zendesk)
   - [Compare vs Sunrise ITSM](https://www.getapp.ca/compare/9448/2005671/zendesk/vs/it-service-management)
2. **Salesforce Sales Cloud** — 4.4/5 (18811 reviews) — Cloud-based CRM and sales automation software
   - [View profile](https://www.getapp.ca/software/90378/salesforce)
   - [Compare vs Sunrise ITSM](https://www.getapp.ca/compare/90378/2005671/salesforce/vs/it-service-management)
3. **Freshdesk** — 4.5/5 (3486 reviews) — Cloud-based AI help desk for teams of all sizes
   - [View profile](https://www.getapp.ca/software/10317/freshdesk)
   - [Compare vs Sunrise ITSM](https://www.getapp.ca/compare/10317/2005671/freshdesk/vs/it-service-management)
4. **LiveAgent** — 4.7/5 (1789 reviews) — Cloud-based customer service platform for all sizes
   - [View profile](https://www.getapp.ca/software/91301/liveagent)
   - [Compare vs Sunrise ITSM](https://www.getapp.ca/compare/91301/2005671/liveagent/vs/it-service-management)
5. **Milvus** — 4.8/5 (298 reviews) — IT management system and help desk solution
   - [View profile](https://www.getapp.ca/software/132287/milvus)
   - [Compare vs Sunrise ITSM](https://www.getapp.ca/compare/132287/2005671/milvus/vs/it-service-management)
6. **LiveChat** — 4.6/5 (1727 reviews) — AI-based live chat for customer support and sales teams
   - [View profile](https://www.getapp.ca/software/8385/livechat)
   - [Compare vs Sunrise ITSM](https://www.getapp.ca/compare/8385/2005671/livechat/vs/it-service-management)
7. **HelpDesk** — 4.6/5 (183 reviews) — AI-powered ticketing system
   - [View profile](https://www.getapp.ca/software/116767/helpdesk)
   - [Compare vs Sunrise ITSM](https://www.getapp.ca/compare/116767/2005671/helpdesk/vs/it-service-management)
8. **Zoho Assist** — 4.7/5 (1495 reviews) — Cloud-based remote support solution
   - [View profile](https://www.getapp.ca/software/9913/zoho-assist)
   - [Compare vs Sunrise ITSM](https://www.getapp.ca/compare/9913/2005671/zoho-assist/vs/it-service-management)
9. **JIRA Service Management** — 4.5/5 (779 reviews) — IT service platform for unified support
   - [View profile](https://www.getapp.ca/software/91811/jira-service-management)
   - [Compare vs Sunrise ITSM](https://www.getapp.ca/compare/91811/2005671/jira-service-management/vs/it-service-management)
10. **Superchat** — 4.8/5 (316 reviews) — The comprehensive messaging suite for your business.
    - [View profile](https://www.getapp.ca/software/2058817/superchat)
    - [Compare vs Sunrise ITSM](https://www.getapp.ca/compare/2005671/2058817/it-service-management/vs/superchat)
11. **Tidio** — 4.7/5 (590 reviews) — Aill-in-one customer support software with AI features
    - [View profile](https://www.getapp.ca/software/105081/tidio-chat)
    - [Compare vs Sunrise ITSM](https://www.getapp.ca/compare/105081/2005671/tidio-chat/vs/it-service-management)
12. **Zoho Desk** — 4.5/5 (2216 reviews) — Cloud-based help desk for all business sizes
    - [View profile](https://www.getapp.ca/software/10036/zoho-desk)
    - [Compare vs Sunrise ITSM](https://www.getapp.ca/compare/10036/2005671/zoho-desk/vs/it-service-management)
13. **monday service** — 4.6/5 (111 reviews) — Customer support and service solution
    - [View profile](https://www.getapp.ca/software/2079989/monday-service)
    - [Compare vs Sunrise ITSM](https://www.getapp.ca/compare/2005671/2079989/it-service-management/vs/monday-service)
14. **Hiver** — 4.7/5 (148 reviews) — The agentic omnichannel customer service platform.
    - [View profile](https://www.getapp.ca/software/20502/hiver)
    - [Compare vs Sunrise ITSM](https://www.getapp.ca/compare/20502/2005671/hiver/vs/it-service-management)
15. **Salesforce Service Cloud** — 4.5/5 (832 reviews) — AI powered customer service management platform
    - [View profile](https://www.getapp.ca/software/91754/salesforce)
    - [Compare vs Sunrise ITSM](https://www.getapp.ca/compare/91754/2005671/salesforce/vs/it-service-management)
16. **Dynamics 365** — 4.4/5 (5860 reviews) — ERP and CRM applications from Microsoft
    - [View profile](https://www.getapp.ca/software/90844/dynamics-365)
    - [Compare vs Sunrise ITSM](https://www.getapp.ca/compare/90844/2005671/dynamics-365/vs/it-service-management)
17. **OTRS** — 4.4/5 (96 reviews) — Helpdesk software for customer service management teams
    - [View profile](https://www.getapp.ca/software/102025/otrs)
    - [Compare vs Sunrise ITSM](https://www.getapp.ca/compare/102025/2005671/otrs/vs/it-service-management)
18. **BOSSDesk** — 4.7/5 (145 reviews) — BOSSDesk a FrontRunner in Help Desk Software
    - [View profile](https://www.getapp.ca/software/120371/boss-solutions)
    - [Compare vs Sunrise ITSM](https://www.getapp.ca/compare/120371/2005671/boss-solutions/vs/it-service-management)
19. **Sobot Nexus** — 4.9/5 (118 reviews) — Retail, e-commerce, fintech, logistics, and gaming.
    - [View profile](https://www.getapp.ca/software/2079329/sobot)
    - [Compare vs Sunrise ITSM](https://www.getapp.ca/compare/2005671/2079329/it-service-management/vs/sobot)
20. **Deepser** — 4.6/5 (58 reviews) — Service Management without complexity - no code.
    - [View profile](https://www.getapp.ca/software/2002751/deepser)
    - [Compare vs Sunrise ITSM](https://www.getapp.ca/compare/2002751/2005671/deepser/vs/it-service-management)

## Related Categories

- [ITSM Software](https://www.getapp.ca/directory/292/it-service-management-itsm/software)
- [IT Service Software](https://www.getapp.ca/directory/1049/it-service/software)
- [Service Desk Software](https://www.getapp.ca/directory/1249/service-desk/software)
- [IT Documentation Software](https://www.getapp.ca/directory/3860/it-documentation/software)
- [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software)

## Links

- [View on GetApp](https://www.getapp.ca/alternatives/2005671/it-service-management)
- [View Product Profile](https://www.getapp.ca/software/2005671/it-service-management)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-management-software/a/it-service-management/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/2005671/it-service-management> |
| en-AU | <https://www.getapp.com.au/alternatives/2005671/it-service-management> |
| en-CA | <https://www.getapp.ca/alternatives/2005671/it-service-management> |
| en-GB | <https://www.getapp.co.uk/alternatives/2005671/it-service-management> |
| en-IE | <https://www.getapp.ie/alternatives/2005671/it-service-management> |
| en-NZ | <https://www.getapp.co.nz/alternatives/2005671/it-service-management> |
| en-SG | <https://www.getapp.sg/alternatives/2005671/it-service-management> |
| en-ZA | <https://www.getapp.za.com/alternatives/2005671/it-service-management> |

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