Sparkcentral

Customer service platform for asynchronous messaging
(15 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

FAQs FAQs
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support

Pricing

Pricing

Starting From

Starting From

N/A

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

API API
Analytics Analytics
Audit Trail Audit Trail
Auto-Responders Auto-Responders
Automatic Notifications Automatic Notifications
Call Center Management Call Center Management
Chat Chat
Communication Management Communication Management
Contact Management Contact Management
Customer Database Customer Database
Customer Experience Management Customer Experience Management
Customer History Customer History
Customer Segmentation Customer Segmentation
Customer Service Analytics Customer Service Analytics
Customizable Branding Customizable Branding
Data Synchronization Data Synchronization
Email Integration Email Integration
Escalation Management Escalation Management
Feedback Collection Feedback Collection
History Tracking History Tracking
Instant Messaging Instant Messaging
Knowledge Base Management Knowledge Base Management
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Management Multi-Channel Management
Multi-Language Multi-Language
Performance Metrics Performance Metrics
Predictive Analytics Predictive Analytics
Prioritizing Prioritizing
Real Time Analytics Real Time Analytics
Real Time Data Real Time Data
Remote Access Remote Access
Reporting & Statistics Reporting & Statistics
Search Functionality Search Functionality
Self Service Portal Self Service Portal
Sentiment Analysis Sentiment Analysis
Single Sign On Single Sign On
Social Media Integration Social Media Integration
Social Media Metrics Social Media Metrics
Status Tracking Status Tracking
Surveys & Feedback Surveys & Feedback
Third Party Integration Third Party Integration
Workflow Management Workflow Management

Integrations

Integrations

Microsoft Dynamics CRM Microsoft Dynamics CRM

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