Overview |
Overview |
Platforms Supported |
Platforms Supported |
| Web Based |
Web Based
|
| iPhone App |
iPhone App
|
| Android App |
Android App
|
| Windows App |
Windows App
|
Support Options |
Support Options |
| FAQs |
FAQs
|
| Knowledge Base |
Knowledge Base
|
| Online Support |
Online Support
|
| Phone Support |
Phone Support
|
Pricing |
Pricing |
Starting From |
Starting From |
|
N/A
|
Reviews |
Reviews |
| Overall rating |
Overall rating
|
| Ease of use |
Ease of use
|
| Value for money |
Value for money
|
| Customer support |
Customer support
|
Features |
Features |
| API |
API
|
| Analytics |
Analytics
|
| Audit Trail |
Audit Trail
|
| Auto-Responders |
Auto-Responders
|
| Automatic Notifications |
Automatic Notifications
|
| Call Center Management |
Call Center Management
|
| Chat |
Chat
|
| Communication Management |
Communication Management
|
| Contact Management |
Contact Management
|
| Customer Database |
Customer Database
|
| Customer Experience Management |
Customer Experience Management
|
| Customer History |
Customer History
|
| Customer Segmentation |
Customer Segmentation
|
| Customer Service Analytics |
Customer Service Analytics
|
| Customizable Branding |
Customizable Branding
|
| Data Synchronization |
Data Synchronization
|
| Email Integration |
Email Integration
|
| Escalation Management |
Escalation Management
|
| Feedback Collection |
Feedback Collection
|
| History Tracking |
History Tracking
|
| Instant Messaging |
Instant Messaging
|
| Knowledge Base Management |
Knowledge Base Management
|
| Multi-Channel Communication |
Multi-Channel Communication
|
| Multi-Channel Management |
Multi-Channel Management
|
| Multi-Language |
Multi-Language
|
| Performance Metrics |
Performance Metrics
|
| Predictive Analytics |
Predictive Analytics
|
| Prioritizing |
Prioritizing
|
| Real Time Analytics |
Real Time Analytics
|
| Real Time Data |
Real Time Data
|
| Remote Access |
Remote Access
|
| Reporting & Statistics |
Reporting & Statistics
|
| Search Functionality |
Search Functionality
|
| Self Service Portal |
Self Service Portal
|
| Sentiment Analysis |
Sentiment Analysis
|
| Single Sign On |
Single Sign On
|
| Social Media Integration |
Social Media Integration
|
| Social Media Metrics |
Social Media Metrics
|
| Status Tracking |
Status Tracking
|
| Surveys & Feedback |
Surveys & Feedback
|
| Third Party Integration |
Third Party Integration
|
| Workflow Management |
Workflow Management
|
Integrations |
Integrations |
| Microsoft Dynamics CRM |
Microsoft Dynamics CRM
|
