Overview |
Overview |
Platforms Supported |
Platforms Supported |
Web Based |
Web Based
|
iPhone App |
iPhone App
|
Android App |
Android App
|
Windows App |
Windows App
|
Support Options |
Support Options |
FAQs |
FAQs
|
Knowledge Base |
Knowledge Base
|
Online Support |
Online Support
|
Phone Support |
Phone Support
|
Pricing |
Pricing |
Starting From |
Starting From |
N/A
|
Reviews |
Reviews |
Overall rating |
Overall rating
|
Ease of use |
Ease of use
|
Value for money |
Value for money
|
Customer support |
Customer support
|
Features |
Features |
API |
API
|
Analytics |
Analytics
|
Audit Trail |
Audit Trail
|
Auto-Responders |
Auto-Responders
|
Automatic Notifications |
Automatic Notifications
|
Call Center Management |
Call Center Management
|
Chat |
Chat
|
Communication Management |
Communication Management
|
Contact Management |
Contact Management
|
Customer Database |
Customer Database
|
Customer Experience Management |
Customer Experience Management
|
Customer History |
Customer History
|
Customer Segmentation |
Customer Segmentation
|
Customer Service Analytics |
Customer Service Analytics
|
Customizable Branding |
Customizable Branding
|
Data Synchronization |
Data Synchronization
|
Email Integration |
Email Integration
|
Escalation Management |
Escalation Management
|
Feedback Collection |
Feedback Collection
|
History Tracking |
History Tracking
|
Instant Messaging |
Instant Messaging
|
Knowledge Base Management |
Knowledge Base Management
|
Multi-Channel Communication |
Multi-Channel Communication
|
Multi-Channel Management |
Multi-Channel Management
|
Multi-Language |
Multi-Language
|
Performance Metrics |
Performance Metrics
|
Predictive Analytics |
Predictive Analytics
|
Prioritizing |
Prioritizing
|
Real Time Analytics |
Real Time Analytics
|
Real Time Data |
Real Time Data
|
Remote Access |
Remote Access
|
Reporting & Statistics |
Reporting & Statistics
|
Search Functionality |
Search Functionality
|
Self Service Portal |
Self Service Portal
|
Sentiment Analysis |
Sentiment Analysis
|
Single Sign On |
Single Sign On
|
Social Media Integration |
Social Media Integration
|
Social Media Metrics |
Social Media Metrics
|
Status Tracking |
Status Tracking
|
Surveys & Feedback |
Surveys & Feedback
|
Third Party Integration |
Third Party Integration
|
Workflow Management |
Workflow Management
|