SolarWinds Service Desk

IT Service Desk & Asset Management Software
(514 reviews)
Visit Website

Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

FAQs FAQs
Forum Forum
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support
Video Tutorials Video Tutorials

Pricing

Pricing

Starting From

Starting From

US$19.00/month
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

API API
Active Directory Integration Active Directory Integration
Activity Dashboard Activity Dashboard
Activity Tracking Activity Tracking
Application Integration Application Integration
Asset Management Asset Management
Auditing Auditing
Authentication Authentication
Auto-Responders Auto-Responders
Automatic Backup Automatic Backup
Automatic Notifications Automatic Notifications
Benchmarking Benchmarking
CRM Integration CRM Integration
Categorization Categorization
Change Management Change Management
Client Portal Client Portal
Collaboration Tools Collaboration Tools
Collaborative Workspace Collaborative Workspace
Compliance Management Compliance Management
Configuration Management Configuration Management
Contact Database Contact Database
Contact History Contact History
Contact Management Contact Management
Contract Management Contract Management
Custom Fields Custom Fields
Custom Forms Custom Forms
Customer Complaint Tracking Customer Complaint Tracking
Customer Segmentation Customer Segmentation
Customer Service Analytics Customer Service Analytics
Customizable Reporting Customizable Reporting
Customizable Templates Customizable Templates
Dashboard Creation Dashboard Creation
Data Import Data Import
Data Import/Export Data Import/Export
Data Mapping Data Mapping
Data Synchronization Data Synchronization
Drag & Drop Interface Drag & Drop Interface
Email Integration Email Integration
Email Notifications Email Notifications
Email Templates Email Templates
Escalation Management Escalation Management
Event Triggered Actions Event Triggered Actions
Geographic Maps Geographic Maps
HIPAA Compliance HIPAA Compliance
Help Desk Management Help Desk Management
Incident Management Incident Management
Instant Messaging Instant Messaging
Knowledge Base Management Knowledge Base Management
Lead Assignment Lead Assignment
Monitoring Monitoring
Multi-Language Multi-Language
Online Catalog Online Catalog
Online Forums Online Forums
Performance Reports Performance Reports
Permission Management Permission Management
Prioritizing Prioritizing
Problem Management Problem Management
Purchase Order Management Purchase Order Management
Real Time Analytics Real Time Analytics
Real Time Data Real Time Data
Real Time Notifications Real Time Notifications
Real Time Reporting Real Time Reporting
Risk Alerts Risk Alerts
Risk Analytics Risk Analytics
Risk Assessment Risk Assessment
Role-Based Permissions Role-Based Permissions
Rules-Based Workflow Rules-Based Workflow
SLA Management SLA Management
Scheduled Reporting Scheduled Reporting
Single Sign On Single Sign On
Surveys & Feedback Surveys & Feedback
Tagging Tagging
Widgets Widgets
Workflow Management Workflow Management

Integrations

Integrations

ActiveCampaign ActiveCampaign
Cyfe Cyfe
Help Desk Migration Help Desk Migration
Hornbill Hornbill
Isora Isora
Retently Retently
Slack Slack
Teamwork Teamwork
Wrike Wrike
Zendesk Zendesk