ProProfs Help Desk

Help desk and ticketing solution for customer service
(5 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

FAQs FAQs
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support
Video Tutorials Video Tutorials

Pricing

Pricing

Starting From

Starting From

$15.00/month
Free Free
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

API API
Access Control Access Control
Ad hoc Analysis Ad hoc Analysis
Ad hoc Reporting Ad hoc Reporting
Alerts / Escalation Alerts / Escalation
Analytics Analytics
Auto-Responders Auto-Responders
Chat Chat
Customizable Branding Customizable Branding
Customizable Reporting Customizable Reporting
Customizable Templates Customizable Templates
Email Alerts Email Alerts
Email Integration Email Integration
Email Invitations & Reminders Email Invitations & Reminders
Email Notifications Email Notifications
Email Response Control Email Response Control
Email Templates Email Templates
Email Tracking Email Tracking
Knowledge Base Management Knowledge Base Management
Member Account Access Member Account Access
Multi-Channel Communication Multi-Channel Communication
Project Management Project Management
Real Time Analytics Real Time Analytics
Real Time Reporting Real Time Reporting
Reporting & Statistics Reporting & Statistics
Role-Based Permissions Role-Based Permissions
SLA Management SLA Management
Self Service Portal Self Service Portal
Social Media Integration Social Media Integration
Status Reporting Status Reporting
Survey Management Survey Management
Surveys & Feedback Surveys & Feedback
Template Management Template Management
Third Party Integration Third Party Integration
Trend Analysis Trend Analysis

Integrations

Integrations

ProProfs Chat ProProfs Chat

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