ngDesk

Ticket management for customer service and support teams
(11 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

FAQs FAQs
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support
Video Tutorials Video Tutorials

Pricing

Pricing

Starting From

Starting From

$9.00/month
Free Free
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

API API
Activity Dashboard Activity Dashboard
Alerts / Escalation Alerts / Escalation
Auto-Responders Auto-Responders
CRM Integration CRM Integration
Chat Chat
Collaboration Tools Collaboration Tools
Custom Fields Custom Fields
Customizable Branding Customizable Branding
Document Storage Document Storage
Email Integration Email Integration
Engagement Analytics Engagement Analytics
Filtered Views Filtered Views
Forms Management Forms Management
HIPAA Compliance HIPAA Compliance
Knowledge Base Management Knowledge Base Management
Multi-Channel Communication Multi-Channel Communication
Multiple User Accounts Multiple User Accounts
Rules-Based Workflow Rules-Based Workflow
Search Functionality Search Functionality
Secure Data Storage Secure Data Storage
Self Service Portal Self Service Portal
Single Sign On Single Sign On
Social Media Integration Social Media Integration
Status Tracking Status Tracking
Support Ticket Management Support Ticket Management
Support Ticket Tracking Support Ticket Tracking
Surveys & Feedback Surveys & Feedback
Task Tracking Task Tracking
Third Party Integration Third Party Integration
Workflow Management Workflow Management

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