eCustomerService

Cloud customer service software to create happy customers
(35 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

FAQs FAQs
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support
Video Tutorials Video Tutorials

Pricing

Pricing

Starting From

Starting From

US$29.00/month
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

API API
Activity Dashboard Activity Dashboard
Activity Management Activity Management
Activity Tracking Activity Tracking
Alerts / Escalation Alerts / Escalation
Automatic Notifications Automatic Notifications
Business Intelligence Business Intelligence
CRM Integration CRM Integration
Charting Charting
Chat Chat
Configurable Workflow Configurable Workflow
Contact History Contact History
Customer Activity Reporting Customer Activity Reporting
Customer Database Customer Database
Customer Experience Management Customer Experience Management
Customizable Branding Customizable Branding
Email Alerts Email Alerts
Email Integration Email Integration
HIPAA Compliance HIPAA Compliance
Knowledge Base Management Knowledge Base Management
Monitoring Monitoring
Multi-Channel Communication Multi-Channel Communication
Prioritizing Prioritizing
Real Time Analytics Real Time Analytics
Real Time Comparisons Real Time Comparisons
Real Time Data Real Time Data
Real Time Monitoring Real Time Monitoring
Real Time Notifications Real Time Notifications
Real Time Reporting Real Time Reporting
Reporting & Statistics Reporting & Statistics
SLA Management SLA Management
Search Functionality Search Functionality
Self Service Portal Self Service Portal
Support Ticket Management Support Ticket Management
Support Ticket Tracking Support Ticket Tracking
Surveys & Feedback Surveys & Feedback
Third Party Integration Third Party Integration
Trend Analysis Trend Analysis
Widgets Widgets
Work Order Management Work Order Management
Workflow Management Workflow Management