Freshdesk Contact Center

Modern Phone System for customer support & sales

How are these alternatives similar to Freshdesk Contact Center?

The alternatives suggested are similar to Freshdesk Contact Center in terms of common software categories, shared features and the number of verified user reviews. Explore the following Freshdesk Contact Center alternatives to see if there are any Freshdesk Contact Center competitors that you should also consider in your software research.


What are the top 5 alternatives to Freshdesk Contact Center?


Top 20 alternatives

Zendesk

# 1 Alternative

Overview

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations. Read more about Zendesk
Business size
S M L

Starting from: US$19.00/month
  • Free Version
  • Free Trial
Value for Money 4.1 0.4

Salesforce Sales Cloud

Cloud-based CRM & Sales Automation

Overview

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud helps sales teams win more deals and understand the health of their business on a platform that grows with them. Read more about Salesforce Sales Cloud
Business size
S M L

Starting from: N/A
Value for Money 4.0 0.3

Freshdesk

Online helpdesk system and customer service software

Overview

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction. Read more about Freshdesk
Business size
S M L

Starting from: US$18.00/month
Pricing plans
Value for Money 4.4 0.7 View Pricing Plans

RingCentral MVP

RingCentral MVP - Message, Video, Phone

Overview

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more. Read more about RingCentral MVP
Business size
S M L

Starting from: N/A
  • Free Version
  • Free Trial
Value for Money 4.0 0.3

Five9

Cloud contact and call center software

Overview

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more Read more about Five9
Business size
S M L

Starting from: US$100.00/month
  • Free Version
  • Free Trial
Value for Money 4.0 0.3

CloudTalk

Cloud-based call center software for sales and support teams

Overview

CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction, and boost sales. Integrate CloudTalk with existing tools, buy phone numbers from 80+countries, use 40+ advanced features and monitor team performance in real-time. Read more about CloudTalk
Business size
S M L

Starting from: US$25.00/month
Pricing plans
Value for Money 4.3 0.6 View Pricing Plans

GoToConnect

The first-ever truly unified voice and video solution.

Overview

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone. Read more about GoToConnect
Business size
S M L

Starting from: US$19.95/month
  • Free Version
  • Free Trial
Value for Money 4.5 0.8

TalkChief

Business phone system for your modern business needs

Overview

TalkChief is a cloud-based business phone system designed to help call centers, nonprofits, startups, and enterprises communicate and engage with customers via toll-free or international numbers and voicemail. Read more about TalkChief
Business size
S M L

Starting from: US$18.00/month
  • Free Version
  • Free Trial
Value for Money 5 1.3

Aircall

Phone system for support and sales teams

Overview

Aircall is a cloud-based phone system that empowers your teams with meaningful conversations. Set up your phone system in minutes, smartly integrate it into your workflows and enrich your conversations with insightful data. Aircall, your phone system re-invented. Read more about Aircall
Business size
S M L

Starting from: US$30.00/month
  • Free Version
  • Free Trial
Value for Money 4.1 0.4

Call Center Studio

Pay-as-you-go • Scalable • Enhanced AX • Better CX

Overview

Call Center Studio is a web-based pay-as-you-go CCaaS packed with everything your operations need to become a 360-degree customer experience base. Unleash your agents’ full potential, thrive with operational efficiency, and leverage scalability with remote-friendly Call Center Studio. Read more about Call Center Studio
Business size
S M L

Starting from: N/A
Pricing plans
Value for Money 4.7 1.0 View Pricing Plans

Natterbox

The Voice Experts for Salesforce

Overview

Natterbox is an expert voice solution for Salesforce with native telephony integration that helps organizations personalize customer experience at scale, boost sales and service efficiency, and gain complete visibility into their operations. Read more about Natterbox
Business size
S M L

Starting from: US$52.00/month
  • Free Version
  • Free Trial
Value for Money 4.1 0.4

Talkdesk

The world's leading cloud-based contact center software.

Overview

Talkdesk provides all the benefits of enterprise contact center software, without all the complexity. Read more about Talkdesk
Business size
S M L

Starting from: N/A
  • Free Version
  • Free Trial
Value for Money 4.5 0.8

Ringover

100% cloud phone for startups and SMEs

Overview

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step. Read more about Ringover
Business size
S M L

Starting from: US$22.00/month
  • Free Version
  • Free Trial
Value for Money 4.4 0.7

Genesys Cloud CX

Mobile optimized cloud call center with multichannel routing

Overview

Genesys Cloud CX is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation Read more about Genesys Cloud CX
Business size
S M L

Starting from: US$75.00/month
Pricing plans
Value for Money 3.9 0.2 View Pricing Plans

BeInContact

Your Omnichannel Cloud Contact Center Solution

Overview

BeInContact helps companies of various sectors and sizes increase the loyalty of their customers, improving their Customer Experience and speeding up Sales processes. Read more about BeInContact
Business size
S M L

Starting from: €38.00/month
  • Free Version
  • Free Trial
Value for Money 0 3.7

LiveAgent

Great customer service starts with better help desk software

Overview

LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media Read more about LiveAgent
Business size
S M L

Starting from: US$15.00/month
Pricing plans
Value for Money 4.7 1.0 View Pricing Plans

3CX

3CX communications system. Web & mobile apps (Android, iOS)

Overview

3CX is a full-featured phone system – call queues, built-in video calls, web conferencing. Integrate website live chat, Facebook & text messages all in one system. Remote-friendly - use it from anywhere via mobile & browser apps. Open-platform - fully compatible with popular IP phones & SIP trunks. Read more about 3CX
Business size
S M L

Starting from: $0.00/year
Pricing plans
Value for Money 4.3 0.6 View Pricing Plans

Acefone

VoIP Phone Service trusted by modern businesses

Overview

No matter your business communication requirement, Acefone has you covered. We support unlimited calling and provide bespoke cloud telephony solutions with powerful integrations—these are used by organizations of all sizes to simplify their customer service and team collaboration. Read more about Acefone
Business size
S M L

Starting from: US$9.99/month
  • Free Version
  • Free Trial
Value for Money 4.8 1.1

Wildix

The First Sales-Oriented Unified Communications Solution.

Overview

Wildix is a global provider of unified communications solutions for simpler, more secure business communications in the digital age. Read more about Wildix
Business size
S M L

Starting from: N/A
  • Free Version
  • Free Trial
Value for Money 0 3.7

Channels

Power up your customer service

Overview

The only app you need to power up your customer service! Designed to help your business grow and keep your customers satisfied. Read more about Channels
Business size
S M L

Starting from: N/A
  • Free Version
  • Free Trial
Value for Money 4.9 1.2
Quick view of Freshdesk Contact Center
3.8 (27)
Business size
S M L

Pricing starting from:

US$15.00/month

  • Free Version
  • Free Trial
Value for Money
3.7
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