Supportbench

All-in-one technical & customer support ticketing system
(17 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

Forum Forum
Knowledge Base Knowledge Base
Online Support Online Support

Pricing

Pricing

Starting From

Starting From

N/A
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

API API
Activity Dashboard Activity Dashboard
Alerts / Escalation Alerts / Escalation
Appointment Management Appointment Management
Automatic Notifications Automatic Notifications
Calendar Management Calendar Management
Configurable Workflow Configurable Workflow
Contact Management Contact Management
Custom Fields Custom Fields
Custom Forms Custom Forms
Customer Complaint Tracking Customer Complaint Tracking
Customer Database Customer Database
Customer Service Analytics Customer Service Analytics
Customizable Templates Customizable Templates
Dashboard Creation Dashboard Creation
Email Integration Email Integration
Email Templates Email Templates
Employee Management Employee Management
Employee Portal Employee Portal
Employee Self Service Employee Self Service
Event Calendar Event Calendar
Event Triggered Actions Event Triggered Actions
Help Desk Integration Help Desk Integration
Help Desk Management Help Desk Management
Knowledge Base Management Knowledge Base Management
Monitoring Monitoring
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Management Multi-Channel Management
Online Forums Online Forums
Project Time Tracking Project Time Tracking
Project Workflow Project Workflow
Queue Manager Queue Manager
Real Time Analytics Real Time Analytics
Real Time Notifications Real Time Notifications
Request Routing Request Routing
Role-Based Permissions Role-Based Permissions
Rules-Based Workflow Rules-Based Workflow
Social Media Integration Social Media Integration
Survey Management Survey Management
Surveys & Feedback Surveys & Feedback
Tagging Tagging
Team Calendars Team Calendars
Timer Timer
Widgets Widgets
Workflow Management Workflow Management

Integrations

Integrations

Jira Jira
Slack Slack
Twitter Twitter

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