Overview |
Overview |
Platforms Supported |
Platforms Supported |
Web Based |
Web Based
|
iPhone App |
iPhone App
|
Android App |
Android App
|
Windows App |
Windows App
|
Support Options |
Support Options |
Forum |
Forum
|
Knowledge Base |
Knowledge Base
|
Online Support |
Online Support
|
Phone Support |
Phone Support
|
Video Tutorials |
Video Tutorials
|
Pricing |
Pricing |
Starting From |
Starting From |
US$75.00/month
|
|
Subscription |
Subscription
|
Reviews |
Reviews |
Overall rating |
Overall rating
|
Ease of use |
Ease of use
|
Value for money |
Value for money
|
Customer support |
Customer support
|
Features |
Features |
API |
API
|
Accounting Integration |
Accounting Integration
|
Active Directory Integration |
Active Directory Integration
|
Activity Dashboard |
Activity Dashboard
|
Activity Tracking |
Activity Tracking
|
Application Integration |
Application Integration
|
Auto-Dialer |
Auto-Dialer
|
Automated Scheduling |
Automated Scheduling
|
Automatic Call Distribution |
Automatic Call Distribution
|
Automatic Lead Distribution |
Automatic Lead Distribution
|
Automatic Notifications |
Automatic Notifications
|
Calendar Management |
Calendar Management
|
Call Center Management |
Call Center Management
|
Call Disposition |
Call Disposition
|
Call List Management |
Call List Management
|
Call Monitoring |
Call Monitoring
|
Call Recording |
Call Recording
|
Call Reporting |
Call Reporting
|
Call Routing |
Call Routing
|
Call Scripting |
Call Scripting
|
Call Tracking |
Call Tracking
|
Call Transfer |
Call Transfer
|
Callback Scheduling |
Callback Scheduling
|
Campaign Analysis |
Campaign Analysis
|
Campaign Management |
Campaign Management
|
Chat |
Chat
|
Collaboration Tools |
Collaboration Tools
|
Computer Telephony Integration |
Computer Telephony Integration
|
Conferencing |
Conferencing
|
Contact Database |
Contact Database
|
Contact History |
Contact History
|
Contact Management |
Contact Management
|
Customer Database |
Customer Database
|
Customer Experience Management |
Customer Experience Management
|
Customer History |
Customer History
|
Customer Service Analytics |
Customer Service Analytics
|
Data Import |
Data Import
|
Drag & Drop Interface |
Drag & Drop Interface
|
Email Templates |
Email Templates
|
Employee Database |
Employee Database
|
File Transfer |
File Transfer
|
Filtered Views |
Filtered Views
|
HIPAA Compliance |
HIPAA Compliance
|
IVR / Voice Recognition |
IVR / Voice Recognition
|
Instant Messaging |
Instant Messaging
|
Lead Assignment |
Lead Assignment
|
Mobile Integration |
Mobile Integration
|
Monitoring |
Monitoring
|
Multi-Channel Communication |
Multi-Channel Communication
|
Multi-Channel Management |
Multi-Channel Management
|
PCI DSS Compliance |
PCI DSS Compliance
|
Performance Management |
Performance Management
|
Performance Reports |
Performance Reports
|
Permission Management |
Permission Management
|
Real Time Analytics |
Real Time Analytics
|
Real Time Data |
Real Time Data
|
Real Time Monitoring |
Real Time Monitoring
|
Real Time Reporting |
Real Time Reporting
|
Reporting & Statistics |
Reporting & Statistics
|
Role-Based Permissions |
Role-Based Permissions
|
SMS Integration |
SMS Integration
|
Self Service Portal |
Self Service Portal
|
Status Reporting |
Status Reporting
|
Third Party Integration |
Third Party Integration
|
Two-Way Audio & Video |
Two-Way Audio & Video
|
Video Conferencing |
Video Conferencing
|
Integrations |
Integrations |
AgenTrak |
AgenTrak
|
Gong.io |
Gong.io
|
Infobip |
Infobip
|
Korbyt |
Korbyt
|
Shelf |
Shelf
|
Stella Connect |
Stella Connect
|
Zendesk |
Zendesk
|
boost.ai |
boost.ai
|
livepro |
livepro
|
nGAGEMENT |
nGAGEMENT
|