Overview |
Overview |
Platforms Supported |
Platforms Supported |
| Web Based |
Web Based
|
| iPhone App |
iPhone App
|
| Android App |
Android App
|
| Windows App |
Windows App
|
Support Options |
Support Options |
| Forum |
Forum
|
| Knowledge Base |
Knowledge Base
|
| Online Support |
Online Support
|
| Phone Support |
Phone Support
|
| Video Tutorials |
Video Tutorials
|
Pricing |
Pricing |
Starting From |
Starting From |
|
$75.00/month
|
|
| Subscription |
Subscription
|
Reviews |
Reviews |
| Overall rating |
Overall rating
|
| Ease of use |
Ease of use
|
| Value for money |
Value for money
|
| Customer support |
Customer support
|
Features |
Features |
| API |
API
|
| Accounting Integration |
Accounting Integration
|
| Active Directory Integration |
Active Directory Integration
|
| Activity Dashboard |
Activity Dashboard
|
| Activity Tracking |
Activity Tracking
|
| Application Integration |
Application Integration
|
| Auto-Dialer |
Auto-Dialer
|
| Automated Scheduling |
Automated Scheduling
|
| Automatic Call Distribution |
Automatic Call Distribution
|
| Automatic Lead Distribution |
Automatic Lead Distribution
|
| Automatic Notifications |
Automatic Notifications
|
| Calendar Management |
Calendar Management
|
| Call Center Management |
Call Center Management
|
| Call Disposition |
Call Disposition
|
| Call List Management |
Call List Management
|
| Call Monitoring |
Call Monitoring
|
| Call Recording |
Call Recording
|
| Call Reporting |
Call Reporting
|
| Call Routing |
Call Routing
|
| Call Scripting |
Call Scripting
|
| Call Tracking |
Call Tracking
|
| Call Transfer |
Call Transfer
|
| Callback Scheduling |
Callback Scheduling
|
| Campaign Analysis |
Campaign Analysis
|
| Campaign Management |
Campaign Management
|
| Chat |
Chat
|
| Collaboration Tools |
Collaboration Tools
|
| Computer Telephony Integration |
Computer Telephony Integration
|
| Conferencing |
Conferencing
|
| Contact Database |
Contact Database
|
| Contact History |
Contact History
|
| Contact Management |
Contact Management
|
| Customer Database |
Customer Database
|
| Customer Experience Management |
Customer Experience Management
|
| Customer History |
Customer History
|
| Customer Service Analytics |
Customer Service Analytics
|
| Data Import |
Data Import
|
| Drag & Drop Interface |
Drag & Drop Interface
|
| Email Templates |
Email Templates
|
| Employee Database |
Employee Database
|
| File Transfer |
File Transfer
|
| Filtered Views |
Filtered Views
|
| HIPAA Compliance |
HIPAA Compliance
|
| IVR / Voice Recognition |
IVR / Voice Recognition
|
| Instant Messaging |
Instant Messaging
|
| Lead Assignment |
Lead Assignment
|
| Mobile Integration |
Mobile Integration
|
| Monitoring |
Monitoring
|
| Multi-Channel Communication |
Multi-Channel Communication
|
| Multi-Channel Management |
Multi-Channel Management
|
| PCI DSS Compliance |
PCI DSS Compliance
|
| Performance Management |
Performance Management
|
| Performance Reports |
Performance Reports
|
| Permission Management |
Permission Management
|
| Real Time Analytics |
Real Time Analytics
|
| Real Time Data |
Real Time Data
|
| Real Time Monitoring |
Real Time Monitoring
|
| Real Time Reporting |
Real Time Reporting
|
| Reporting & Statistics |
Reporting & Statistics
|
| Role-Based Permissions |
Role-Based Permissions
|
| SMS Integration |
SMS Integration
|
| Self Service Portal |
Self Service Portal
|
| Status Reporting |
Status Reporting
|
| Third Party Integration |
Third Party Integration
|
| Two-Way Audio & Video |
Two-Way Audio & Video
|
| Video Conferencing |
Video Conferencing
|
Integrations |
Integrations |
| Gong.io |
Gong.io
|
| Infobip |
Infobip
|
| Korbyt |
Korbyt
|
| Microsoft Azure |
Microsoft Azure
|
| Shelf |
Shelf
|
| UserVoice |
UserVoice
|
| Zendesk |
Zendesk
|
| livepro |
livepro
|
| nGAGEMENT |
nGAGEMENT
|
