How are these alternatives similar to Freshdesk?

The alternatives suggested are similar to Freshdesk in terms of common software categories, shared features and the number of verified user reviews. Explore the following Freshdesk alternatives to see if there are any Freshdesk competitors that you should also consider in your software research.


What are the top 5 alternatives to Freshdesk?


Top 20 alternatives

Kustomer

Modern Customer Service Software For Customer-First Brands

Overview

Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets. Read more about Kustomer
Business size
S M L

Starting from: US$29.00
  • Free Version
  • Free Trial
Value for Money 4.3 0.1

Front

Where 7500+ companies build strong customer relationships;

Overview

Front is a customer communication hub that surrounds every high-stakes conversation with team collaboration capabilities and contextual data to ensure responses are always fast, accurate and deeply personalized. Get started with Front, today. Read more about Front
Business size
S M L

Starting from: US$19.00
Pricing plans
Value for Money 4.2 0.2 View Pricing Plans

Freshservice

A complete IT service management (ITSM) tool for business

Overview

Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools Read more about Freshservice
Business size
S M L

Starting from: US$29.00
  • Free Version
  • Free Trial
Value for Money 4.4

Salesforce Service Cloud

Customer Service & Field Service Management Solutions

Overview

Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Read more about Salesforce Service Cloud
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4.1 0.3

Zoho CRM

CRM software that helps you sell smarter, better, faster.

Overview

Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach their customers through every channel, including telephone, email, social media, and live chat. Read more about Zoho CRM
Business size
S M L

Starting from: US$20.00
  • Free Version
  • Free Trial
Value for Money 4.3 0.1

Verloop

Conversational AI for Customer Support

Overview

Verloop.io is building the operating system for customer support. Our advanced conversational AI helps brands scale their support, reduce expenses and gain complete visibility into their customer support operations. We combine the power of ML, ASR and NLP to transform the way support is delivered. Read more about Verloop
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4.6 0.2

monday.com

Project Management Made Easy

Overview

monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work. Read more about monday.com
Business size
S M L

Starting from: US$8.00
Pricing plans
Value for Money 4.3 0.1 View Pricing Plans

ServiceNow

Enterprise IT service cloud solutions

Overview

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance. Read more about ServiceNow
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4.2 0.2

Intercom

Making internet business personal

Overview

Intercom is redefining how businesses support their customers using powerful messaging and automation Read more about Intercom
Business size
S M L

Starting from: US$67.00
  • Free Version
  • Free Trial
Value for Money 4.0 0.4

ManageEngine ServiceDesk Plus

Cloud IT Help Desk Software

Overview

ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests Read more about ManageEngine ServiceDesk Plus
Business size
S M L

Starting from: US$120.00
  • Free Version
  • Free Trial
Value for Money 4.2 0.2

Spiceworks

Server and website monitoring software

Overview

Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most! Read more about Spiceworks
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4.6 0.2

HappyFox Help Desk

Helpdesk, customer support software

Overview

HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal. Read more about HappyFox Help Desk
Business size
S M L

Starting from: US$39.00
  • Free Version
  • Free Trial
Value for Money 4.5 0.1

ManageEngine Endpoint Central

Desktop, mobile device & patch management software

Overview

An integrated desktop & mobile device management application that enables the centralized management of desktops, servers, laptops, tablets & smartphones Read more about ManageEngine Endpoint Central
Business size
S M L

Starting from: US$795.00
  • Free Version
  • Free Trial
Value for Money 4.5 0.1

Kayako

Unified customer service platform

Overview

Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako unifies email, social, and live chat conversations together in one tidy place. Read more about Kayako
Business size
S M L

Starting from: US$30.00
  • Free Version
  • Free Trial
Value for Money 3.8 0.6

Gorgias

Help desk and customer service solution

Overview

Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify, Magento, and BigCommerce stores, which offers tools including email integration, autoresponders, ticket management, customer history tracking, request assignment, and more to aid with customer service Read more about Gorgias
Business size
S M L

Starting from: US$60.00
  • Free Version
  • Free Trial
Value for Money 4.5 0.1

Dynamics 365

ERP and CRM applications from Microsoft

Overview

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools. Read more about Dynamics 365
Business size
S M L

Starting from: US$50.00
  • Free Version
  • Free Trial
Value for Money 4.1 0.3

ServiceNow Customer Service Management

Cloud-based customer service management software

Overview

ServiceNow Customer Service Management is a cloud-based software designed to help businesses handle and resolve clients' queries through omni-channel communication, work order assignment, case management, and more. With the Playbooks for CSM module, agents can request information to/from clients, create tasks for team members, and visualize the... Read more about ServiceNow Customer Service Management
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4.1 0.3

RealPage IMS

Investor management for commercial real estate

Overview

IMS Platform is a cloud-based, fully integrated investor management solution for commercial real estate investment firms, with tools including distribution waterfalls, investor dashboards, document management, an in-built CRM, investor mobile apps for Android and iOS, advanced analytics, and more. Read more about RealPage IMS
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4.4

Jira

Project & Issue Tracking Software - See why we're #1!

Overview

JIRA is the tracker for teams planning & building great products. Millions choose JIRA to capture & organize issues, assign work, & follow team activity. Read more about Jira
Business size
S M L

Starting from: US$7.50
Pricing plans
Value for Money 4.3 0.1 View Pricing Plans

Zendesk Suite

Service-first CRM company that builds support & sales tools

Overview

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations. Read more about Zendesk Suite
Business size
S M L

Starting from: US$49.00
  • Free Version
  • Free Trial
Value for Money 4.2 0.2
Quick view of Freshdesk
Business size
S M L

Pricing starting from:

US$15.00

  • Free Version
  • Free Trial
Value for Money
4.4
Learn More