Freshdesk

Online helpdesk system and customer service software
(2214 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

FAQs FAQs
Forum Forum
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support
Video Tutorials Video Tutorials

Pricing

Pricing

Starting From

Starting From

$19.00/month
Free Free
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

API API
Absence Management Absence Management
Access Control Access Control
Activity Dashboard Activity Dashboard
Activity Tracking Activity Tracking
Archiving & Retention Archiving & Retention
Assignment Management Assignment Management
Automatic Lead Distribution Automatic Lead Distribution
Automatic Notifications Automatic Notifications
CRM Integration CRM Integration
Call Monitoring Call Monitoring
Call Recording Call Recording
Call Routing Call Routing
Categorization Categorization
Chat Chat
Collaboration Tools Collaboration Tools
Conferencing Conferencing
Custom Fields Custom Fields
Custom Forms Custom Forms
Customer Activity Reporting Customer Activity Reporting
Customer Complaint Tracking Customer Complaint Tracking
Customer Experience Management Customer Experience Management
Customizable Branding Customizable Branding
Customizable Reporting Customizable Reporting
Customizable Templates Customizable Templates
Data Import/Export Data Import/Export
Email Integration Email Integration
Email Notifications Email Notifications
Email Templates Email Templates
Email Tracking Email Tracking
Employee Management Employee Management
Escalation Management Escalation Management
Event Triggered Actions Event Triggered Actions
Feedback Collection Feedback Collection
Feedback Management Feedback Management
Gamification Gamification
IVR / Voice Recognition IVR / Voice Recognition
Instant Messaging Instant Messaging
Monitoring Monitoring
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Management Multi-Channel Management
Multi-Country Multi-Country
Multi-Language Multi-Language
Multi-Location Multi-Location
Multiple User Accounts Multiple User Accounts
Online Forums Online Forums
Performance Reports Performance Reports
Prioritizing Prioritizing
Project Time Tracking Project Time Tracking
Real Time Monitoring Real Time Monitoring
Real Time Updates Real Time Updates
Reminders Reminders
Reporting & Statistics Reporting & Statistics
Request Assignment Request Assignment
Role Management Role Management
Rules-Based Workflow Rules-Based Workflow
SLA Management SLA Management
SSL Security SSL Security
Scheduled Reporting Scheduled Reporting
Search Functionality Search Functionality
Self Service Portal Self Service Portal
Single Sign On Single Sign On
Social Media Integration Social Media Integration
Status Tracking Status Tracking
Summary Reports Summary Reports
Support Ticket Management Support Ticket Management
Support Ticket Tracking Support Ticket Tracking
Surveys & Feedback Surveys & Feedback
Tagging Tagging
Third Party Integration Third Party Integration
Time Clock Integration Time Clock Integration
Timer Timer
URL Customization URL Customization
Website Integration Website Integration
Widgets Widgets
Workflow Management Workflow Management

Integrations

Integrations

Bitium Bitium
Constant Contact Constant Contact
HelpOnClick Live Chat Software HelpOnClick Live Chat Software
Instapage Instapage
Nimble Nimble
Olark Olark
Pipeliner CRM Pipeliner CRM
SeamlessGov SeamlessGov
WorkflowMax WorkflowMax
Zapier Zapier

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