---
description: Detailed reviews on Freshdesk based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Freshdesk with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk](/software/10317/freshdesk) > [Freshdesk Alternatives](https://www.getapp.ca/alternatives/10317/freshdesk)

# Alternatives to Freshdesk

Canonical: https://www.getapp.ca/alternatives/10317/freshdesk

> Explore the top alternatives to Freshdesk. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Intercom** — 4.5/5 (1131 reviews) — AI-powered customer service with helpdesk
   - [View profile](https://www.getapp.ca/software/91379/intercom)
   - [Compare vs Freshdesk](https://www.getapp.ca/compare/10317/91379/freshdesk/vs/intercom)
2. **JIRA Service Management** — 4.5/5 (763 reviews) — IT service platform for unified support
   - [View profile](https://www.getapp.ca/software/91811/jira-service-management)
   - [Compare vs Freshdesk](https://www.getapp.ca/compare/10317/91811/freshdesk/vs/jira-service-management)
3. **Freshservice** — 4.5/5 (685 reviews) — A complete IT service management (ITSM) tool for business
   - [View profile](https://www.getapp.ca/software/91351/freshservice)
   - [Compare vs Freshdesk](https://www.getapp.ca/compare/10317/91351/freshdesk/vs/freshservice)
4. **Zoho Desk** — 4.5/5 (2211 reviews) — Customer service software for businesses of all sizes
   - [View profile](https://www.getapp.ca/software/10036/zoho-desk)
   - [Compare vs Freshdesk](https://www.getapp.ca/compare/10036/10317/zoho-desk/vs/freshdesk)
5. **SysAid** — 4.5/5 (511 reviews) — AI-enabled ITSM platform for businesses of all sizes
   - [View profile](https://www.getapp.ca/software/90863/sysaid)
   - [Compare vs Freshdesk](https://www.getapp.ca/compare/10317/90863/freshdesk/vs/sysaid)
6. **LiveAgent** — 4.7/5 (1753 reviews) — Multichannel Help Desk Solution with Powerful AI Features
   - [View profile](https://www.getapp.ca/software/91301/liveagent)
   - [Compare vs Freshdesk](https://www.getapp.ca/compare/10317/91301/freshdesk/vs/liveagent)
7. **HelpDesk** — 4.6/5 (180 reviews) — Ticketing software for effortless customer support
   - [View profile](https://www.getapp.ca/software/116767/helpdesk)
   - [Compare vs Freshdesk](https://www.getapp.ca/compare/10317/116767/freshdesk/vs/helpdesk)
8. **Zendesk Suite** — 4.4/5 (4072 reviews) — AI powered customer service across all channels
   - [View profile](https://www.getapp.ca/software/9448/zendesk)
   - [Compare vs Freshdesk](https://www.getapp.ca/compare/9448/10317/zendesk/vs/freshdesk)
9. **LiveChat** — 4.6/5 (1715 reviews) — AI-based live chat for customer support and sales teams
   - [View profile](https://www.getapp.ca/software/8385/livechat)
   - [Compare vs Freshdesk](https://www.getapp.ca/compare/8385/10317/livechat/vs/freshdesk)
10. **Salesforce Service Cloud** — 4.5/5 (820 reviews) — AI powered customer service management platform
    - [View profile](https://www.getapp.ca/software/91754/salesforce-1-service-cloud)
    - [Compare vs Freshdesk](https://www.getapp.ca/compare/10317/91754/freshdesk/vs/salesforce-1-service-cloud)
11. **ManageEngine ServiceDesk Plus** — 4.4/5 (227 reviews) — Cloud IT Help Desk Software
    - [View profile](https://www.getapp.ca/software/20521/manageengine-service-desk-plus)
    - [Compare vs Freshdesk](https://www.getapp.ca/compare/10317/20521/freshdesk/vs/manageengine-service-desk-plus)
12. **Tidio** — 4.7/5 (590 reviews) — Aill-in-one customer support software with AI features
    - [View profile](https://www.getapp.ca/software/105081/tidio-chat)
    - [Compare vs Freshdesk](https://www.getapp.ca/compare/10317/105081/freshdesk/vs/tidio-chat)
13. **Bitrix24** — 4.2/5 (984 reviews) — All in one business management workspace
    - [View profile](https://www.getapp.ca/software/90602/bitrix24)
    - [Compare vs Freshdesk](https://www.getapp.ca/compare/10317/90602/freshdesk/vs/bitrix24)
14. **TeamDynamix** — 4.4/5 (150 reviews) — IT service management platform
    - [View profile](https://www.getapp.ca/software/2059330/teamdynamix-itsm-ppm)
    - [Compare vs Freshdesk](https://www.getapp.ca/compare/10317/2059330/freshdesk/vs/teamdynamix-itsm-ppm)
15. **BOSSDesk** — 4.6/5 (139 reviews) — BOSSDesk a FrontRunner in Help Desk Software
    - [View profile](https://www.getapp.ca/software/120371/boss-solutions-suite)
    - [Compare vs Freshdesk](https://www.getapp.ca/compare/10317/120371/freshdesk/vs/boss-solutions-suite)
16. **Faveo Helpdesk** — 4.5/5 (117 reviews) — Faveo Helpdesk helps simplify the customer support process
    - [View profile](https://www.getapp.ca/software/2059324/faveo-helpdesk)
    - [Compare vs Freshdesk](https://www.getapp.ca/compare/10317/2059324/freshdesk/vs/faveo-helpdesk)
17. **Help Scout** — 4.6/5 (225 reviews) — Cloud-based customer support platform
    - [View profile](https://www.getapp.ca/software/90462/help-scout)
    - [Compare vs Freshdesk](https://www.getapp.ca/compare/10317/90462/freshdesk/vs/help-scout)
18. **Agile CRM** — 4.1/5 (524 reviews) — Sales and marketing CRM for growing businesses
    - [View profile](https://www.getapp.ca/software/102073/agile-crm)
    - [Compare vs Freshdesk](https://www.getapp.ca/compare/10317/102073/freshdesk/vs/agile-crm)
19. **Yonyx** — 4.7/5 (256 reviews) — Decision tree driven Interactive guides for customer service
    - [View profile](https://www.getapp.ca/software/91207/agi-self-service)
    - [Compare vs Freshdesk](https://www.getapp.ca/compare/10317/91207/freshdesk/vs/agi-self-service)
20. **TeamSupport** — 4.5/5 (848 reviews) — Cloud-based customer support solution for B2B SaaS
    - [View profile](https://www.getapp.ca/software/8670/teamsupport)
    - [Compare vs Freshdesk](https://www.getapp.ca/compare/8670/10317/teamsupport/vs/freshdesk)

## Related Categories

- [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software)
- [Knowledge Management Software](https://www.getapp.ca/directory/257/knowledge-management/software)
- [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software)
- [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software)
- [Issue Tracking Software](https://www.getapp.ca/directory/580/issue-tracking/software)

## Links

- [View on GetApp](https://www.getapp.ca/alternatives/10317/freshdesk)
- [View Product Profile](https://www.getapp.ca/software/10317/freshdesk)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/alternatives/10317/freshdesk> |
| de-AT | <https://www.getapp.at/alternatives/10317/freshdesk> |
| en | <https://www.getapp.com/customer-management-software/a/freshdesk/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/10317/freshdesk> |
| en-AU | <https://www.getapp.com.au/alternatives/10317/freshdesk> |
| en-CA | <https://www.getapp.ca/alternatives/10317/freshdesk> |
| en-GB | <https://www.getapp.co.uk/alternatives/10317/freshdesk> |
| en-IE | <https://www.getapp.ie/alternatives/10317/freshdesk> |
| en-NZ | <https://www.getapp.co.nz/alternatives/10317/freshdesk> |
| en-SG | <https://www.getapp.sg/alternatives/10317/freshdesk> |
| en-ZA | <https://www.getapp.za.com/alternatives/10317/freshdesk> |
| es | <https://www.getapp.es/alternatives/10317/freshdesk> |
| es-CL | <https://www.getapp.cl/alternatives/10317/freshdesk> |
| es-CO | <https://www.getapp.com.co/alternatives/10317/freshdesk> |
| es-MX | <https://www.getapp.com.mx/alternatives/10317/freshdesk> |
| fr | <https://www.getapp.fr/alternatives/10317/freshdesk> |
| fr-BE | <https://fr.getapp.be/alternatives/10317/freshdesk> |
| fr-CA | <https://fr.getapp.ca/alternatives/10317/freshdesk> |
| nl | <https://www.getapp.nl/alternatives/10317/freshdesk> |
| nl-BE | <https://www.getapp.be/alternatives/10317/freshdesk> |
| pt | <https://www.getapp.com.br/alternatives/10317/freshdesk> |
| pt-PT | <https://www.getapp.pt/alternatives/10317/freshdesk> |

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