Overview |
Overview |
Platforms Supported |
Platforms Supported |
Web Based |
Web Based
|
iPhone App |
iPhone App
|
Android App |
Android App
|
Windows App |
Windows App
|
Support Options |
Support Options |
Email/Help Desk |
Email/Help Desk
|
FAQs/Forum |
FAQs/Forum
|
Knowledge Base Software |
Knowledge Base Software
|
Phone Support |
Phone Support
|
Chat |
Chat
|
Pricing |
Pricing |
Starting From |
Starting From |
N/A
|
|
Subscription |
Subscription
|
Reviews |
Reviews |
Overall rating |
Overall rating
|
Ease of use |
Ease of use
|
Value for money |
Value for money
|
Customer support |
Customer support
|
Features |
Features |
API |
API
|
Accounting Integration |
Accounting Integration
|
Alerts / Escalation |
Alerts / Escalation
|
Automated Routing |
Automated Routing
|
Barcode / Ticket Scanning |
Barcode / Ticket Scanning
|
Call Center Management |
Call Center Management
|
Call Reporting |
Call Reporting
|
Customizable Templates |
Customizable Templates
|
Email Management Software |
Email Management Software
|
Email Templates |
Email Templates
|
Feedback Management |
Feedback Management
|
Help Desk Management |
Help Desk Management
|
Interaction Tracking |
Interaction Tracking
|
Knowledge Base Management |
Knowledge Base Management
|
Live Chat Software |
Live Chat Software
|
Macros/Templated Responses |
Macros/Templated Responses
|
Multi-Channel Communication |
Multi-Channel Communication
|
Multi-Channel Marketing |
Multi-Channel Marketing
|
Performance Metrics |
Performance Metrics
|
Queue Management |
Queue Management
|
Real Time Reporting |
Real Time Reporting
|
Real-Time Chat |
Real-Time Chat
|
Reporting/Analytics |
Reporting/Analytics
|
Self Service Portal |
Self Service Portal
|
Service Level Agreement (SLA) Management |
Service Level Agreement (SLA) Management
|
Support Ticket Management |
Support Ticket Management
|
Ticket Management |
Ticket Management
|
Visual Analytics |
Visual Analytics
|
Workflow Configuration |
Workflow Configuration
|
Workflow Management Software |
Workflow Management Software
|
Integrations |
Integrations |
BigCommerce |
BigCommerce
|
Facebook
|
|
Instagram
|
|
Linnworks |
Linnworks
|
Magento Commerce |
Magento Commerce
|
PrestaShop |
PrestaShop
|
Shopify |
Shopify
|
Twitter
|
|
WooCommerce |
WooCommerce
|