Overview |
Overview |
Platforms Supported |
Platforms Supported |
| Web Based |
Web Based
|
| iPhone App |
iPhone App
|
| Android App |
Android App
|
| Windows App |
Windows App
|
Support Options |
Support Options |
| Email/Help Desk |
Email/Help Desk
|
| FAQs/Forum |
FAQs/Forum
|
| Knowledge Base Software |
Knowledge Base Software
|
| Phone Support |
Phone Support
|
| Chat |
Chat
|
Pricing |
Pricing |
Starting From |
Starting From |
|
N/A
|
|
| Subscription |
Subscription
|
Reviews |
Reviews |
| Overall rating |
Overall rating
|
| Ease of use |
Ease of use
|
| Value for money |
Value for money
|
| Customer support |
Customer support
|
Features |
Features |
| API |
API
|
| Accounting Integration |
Accounting Integration
|
| Alerts / Escalation |
Alerts / Escalation
|
| Automated Routing |
Automated Routing
|
| Barcode / Ticket Scanning |
Barcode / Ticket Scanning
|
| Call Center Management |
Call Center Management
|
| Call Reporting |
Call Reporting
|
| Customizable Templates |
Customizable Templates
|
| Email Management Software |
Email Management Software
|
| Email Templates |
Email Templates
|
| Feedback Management |
Feedback Management
|
| Help Desk Management |
Help Desk Management
|
| Interaction Tracking |
Interaction Tracking
|
| Knowledge Base Management |
Knowledge Base Management
|
| Live Chat Software |
Live Chat Software
|
| Macros/Templated Responses |
Macros/Templated Responses
|
| Multi-Channel Communication |
Multi-Channel Communication
|
| Multi-Channel Marketing |
Multi-Channel Marketing
|
| Performance Metrics |
Performance Metrics
|
| Queue Management |
Queue Management
|
| Real Time Reporting |
Real Time Reporting
|
| Real-Time Chat |
Real-Time Chat
|
| Reporting/Analytics |
Reporting/Analytics
|
| Self Service Portal |
Self Service Portal
|
| Service Level Agreement (SLA) Management |
Service Level Agreement (SLA) Management
|
| Support Ticket Management |
Support Ticket Management
|
| Ticket Management |
Ticket Management
|
| Visual Analytics |
Visual Analytics
|
| Workflow Configuration |
Workflow Configuration
|
| Workflow Management Software |
Workflow Management Software
|
Integrations |
Integrations |
| BigCommerce |
BigCommerce
|
|
Facebook
|
|
|
Instagram
|
|
| Linnworks |
Linnworks
|
| Magento Commerce |
Magento Commerce
|
| PrestaShop |
PrestaShop
|
| Shopify |
Shopify
|
|
Twitter
|
|
| WooCommerce |
WooCommerce
|
