eDesk

The World's #1 eCommerce Help Desk
(44 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

Email/Help Desk Email/Help Desk
FAQs/Forum FAQs/Forum
Knowledge Base Software Knowledge Base Software
Phone Support Phone Support
Chat Chat

Pricing

Pricing

Starting From

Starting From

N/A
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

API API
Accounting Integration Accounting Integration
Alerts / Escalation Alerts / Escalation
Automated Routing Automated Routing
Barcode / Ticket Scanning Barcode / Ticket Scanning
Call Center Management Call Center Management
Call Reporting Call Reporting
Customizable Templates Customizable Templates
Email Management Software Email Management Software
Email Templates Email Templates
Feedback Management Feedback Management
Help Desk Management Help Desk Management
Interaction Tracking Interaction Tracking
Knowledge Base Management Knowledge Base Management
Live Chat Software Live Chat Software
Macros/Templated Responses Macros/Templated Responses
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Marketing Multi-Channel Marketing
Performance Metrics Performance Metrics
Queue Management Queue Management
Real Time Reporting Real Time Reporting
Real-Time Chat Real-Time Chat
Reporting/Analytics Reporting/Analytics
Self Service Portal Self Service Portal
Service Level Agreement (SLA) Management Service Level Agreement (SLA) Management
Support Ticket Management Support Ticket Management
Ticket Management Ticket Management
Visual Analytics Visual Analytics
Workflow Configuration Workflow Configuration
Workflow Management Software Workflow Management Software

Integrations

Integrations

BigCommerce BigCommerce
Facebook Facebook
Instagram Instagram
Linnworks Linnworks
Magento Commerce Magento Commerce
PrestaShop PrestaShop
Shopify Shopify
Twitter Twitter
WooCommerce WooCommerce

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