eDesk

The World's #1 eCommerce Help Desk

How are these alternatives similar to eDesk?

The alternatives suggested are similar to eDesk in terms of common software categories, shared features and the number of verified user reviews. Explore the following eDesk alternatives to see if there are any eDesk competitors that you should also consider in your software research.


What are the top 5 alternatives to eDesk?


Top 20 alternatives

Gorgias

# 1 Alternative

Overview

Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify, Magento, and BigCommerce stores, which offers tools including email integration, autoresponders, ticket management, customer history tracking, request assignment, and more to aid with customer service Read more about Gorgias
Business size
S M L

Starting from: US$60.00/month
Pricing plans
Value for Money 4.5 0.3 View Pricing Plans

Kustomer

Modern Customer Service Software For Customer-First Brands

Overview

Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets. Read more about Kustomer
Business size
S M L

Starting from: US$89.00/month
  • Free Version
  • Free Trial
Value for Money 4.3 0.1

Zoho Desk

Cloud-based help desk platform

Overview

Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support tickets, a customer support portal, contract management, and report creation. Read more about Zoho Desk
Business size
S M L

Starting from: US$14.00/month
Pricing plans
Value for Money 4.5 0.3 View Pricing Plans

Agile CRM

Sales and marketing CRM for growing businesses

Overview

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey Read more about Agile CRM
Business size
S M L

Starting from: US$8.99/month
  • Free Version
  • Free Trial
Value for Money 4.2

Vivantio

Flexible Software. Focused Service.

Overview

Using the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers demanding B2B teams to achieve unparalleled service excellence. Read more about Vivantio
Business size
S M L

Starting from: US$42.00/year
  • Free Version
  • Free Trial
Pricing plans
Value for Money 4.2 View Pricing Plans

Deskero

Customizable help desk & ticketing system

Overview

Deskero is a help desk software and support ticket system that helps users manage multi-channel support queries, track performance and proactively engage customers on social networks. Read more about Deskero
Business size
S M L

Starting from: US$9.00/month
  • Free Version
  • Free Trial
Value for Money 4.7 0.5

DeskPRO

Customer service software you can depend on

Overview

Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Other features of the app include live chat, customer feedback and suggestion tools, custom... Read more about DeskPRO
Business size
S M L

Starting from: US$29.00/month
  • Free Version
  • Free Trial
Value for Money 4.5 0.3

Vision Helpdesk

Help Desk, Live Chat Software, and ITSM / ITIL Service Desk

Overview

We offer four products to manage customer support for all size business. 1) Multi channel Help Desk Software 2) Satellite Help Desk (Multi company help desk ) 3) Service Desk Software (PINKVerify Certified - ITIL / ITSM Complaint) 4) Live Chat Software Read more about Vision Helpdesk
Business size
S M L

Starting from: US$8.00/month
Pricing plans
Value for Money 4.4 0.2 View Pricing Plans

Helpshift

Digital customer service platform and ticketing system

Overview

Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost. Read more about Helpshift
Business size
S M L

Starting from: N/A
  • Free Version
  • Free Trial
Value for Money 3.8 0.4

EcholoN

Help desk software for managing customer service processes

Overview

EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT issues, inventory, communications, help desk, assets, projects, and more on a centralized platform. Read more about EcholoN
Business size
S M L

Starting from: US$5,500.00/one-time
  • Free Version
  • Free Trial
Value for Money 4.5 0.3

Richpanel

Effortless Ecommerce Customer Support

Overview

Modern customer support solutions for ecommerce stores. Deep integration with Shopify, Magento, WooCommerce. One platform for all support channels - Email, Live Chat, Facebook, Instagram, WhatsApp & Phone. Instantly resolves 30-40% issues before reaching agents with guided ecommerce self-service. Read more about Richpanel
Business size
S M L

Starting from: US$100.00/month
  • Free Version
  • Free Trial
Value for Money 5 0.8

Zendesk

Service-first CRM company that builds support & sales tools

Overview

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations. Read more about Zendesk
Business size
S M L

Starting from: US$19.00/month
  • Free Version
  • Free Trial
Value for Money 4.1 0.1

LiveAgent

Great customer service starts with better help desk software

Overview

LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media Read more about LiveAgent
Business size
S M L

Starting from: US$15.00/month
Pricing plans
Value for Money 4.7 0.5 View Pricing Plans

EngageBay

Integrated sales & marketing software for growing teams

Overview

EngageBay is an all-in-one marketing, sales and service automation software which automates marketing sales by combining lead generation, email marketing, marketing automation, CRM & social media engagement. EngageBay helps businesses acquire, engage, nurture, and close leads from a single platform. Read more about EngageBay
Business size
S M L

Starting from: US$10.79/month
Pricing plans
Value for Money 4.8 0.6 View Pricing Plans

LiveHelpNow

Help desk and live chat solution for customer service

Overview

LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more. Read more about LiveHelpNow
Business size
S M L

Starting from: US$21.00/month
Pricing plans
Value for Money 4.7 0.5 View Pricing Plans

NABD System

Omnichannel Customer support & Help Desk software-FREE PLAN

Overview

Obtain a cloud customer service system with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows small and medium companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email,... Read more about NABD System
Business size
S M L

Starting from: US$0.01/month
  • Free Version
  • Free Trial
Value for Money 4.6 0.4

User.com

The engine of growth. An all in one solution for user data.

Overview

User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers, reaching them through a wide range of communication channels: email, live chat, chatbot, push notifications, and many more; all available in one place. Read more about User.com
Business size
S M L

Starting from: N/A
  • Free Version
  • Free Trial
Value for Money 4.6 0.4

Cayzu

Cloud Based Ticket Management & Help Desk Software

Overview

Cayzu helps users manage all support requests from a single cloud portal, whether they are coming in via phone, email, Facebook, Twitter or even mobile. Cayzu enables organizations to seamlessly handle multiple brands & products each with their own branded end-user portal. Read more about Cayzu
Business size
S M L

Starting from: US$4.00/month
Pricing plans
Value for Money 4.9 0.7 View Pricing Plans

Wix Answers

The only platform with all support channels in one place.

Overview

The next-gen customer service solution, ready right out-out-of-the-box, with all the tools to deliver great customer care. Agents support customers from a single workspace, enabling efficiencies across all channels. Developed for growing businesses, Answers optimizes day-to-day CS environments. Read more about Wix Answers
Business size
S M L

Starting from: US$24.00/month
  • Free Version
  • Free Trial
Value for Money 4.3 0.1

Dixa

Conversational Customer Service Software

Overview

Dixa is conversational customer service software that helps brands build stronger bonds with their customers by unifying phone, email, chat & messaging apps in one easy-to-use interface. Dixa helps brands deliver a personalized customer experience by using customer data & powerful routing features. Read more about Dixa
Business size
S M L

Starting from: US$99.00/month
  • Free Version
  • Free Trial
Value for Money 4.2
Quick view of eDesk
4.4 (45)
Business size
S M L
  • Free Version
  • Free Trial
Value for Money
4.2
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