Sharpen

Happy Agents. Happy Customers.
(46 reviews)
Learn More

Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

FAQs FAQs
Forum Forum
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support
Video Tutorials Video Tutorials

Pricing

Pricing

Starting From

Starting From

US$119.00/month
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

API API
Automatic Notifications Automatic Notifications
Availability Indicator Availability Indicator
Benchmarking Benchmarking
CRM Integration CRM Integration
Call Monitoring Call Monitoring
Call Transfer Call Transfer
Caller ID Caller ID
Chat Chat
Collaboration Tools Collaboration Tools
Contact History Contact History
Contact Management Contact Management
Custom Fields Custom Fields
Customer Activity Reporting Customer Activity Reporting
Customer History Customer History
Customizable Reporting Customizable Reporting
Email Integration Email Integration
Full Text Search Full Text Search
HIPAA Compliance HIPAA Compliance
Help Desk Integration Help Desk Integration
Instant Messaging Instant Messaging
Monitoring Monitoring
Performance Reports Performance Reports
Prioritizing Prioritizing
Prospecting Tools Prospecting Tools
Real Time Analytics Real Time Analytics
Real Time Reporting Real Time Reporting
Real Time Updates Real Time Updates
Receiving Receiving
Records Management Records Management
SMS Integration SMS Integration
SSL Security SSL Security
Search Functionality Search Functionality
Social Media Integration Social Media Integration
Third Party Integration Third Party Integration
Video Conferencing Video Conferencing

Integrations

Integrations

Freshdesk Freshdesk
Salesforce Sales Cloud Salesforce Sales Cloud
Salesforce Service Cloud Salesforce Service Cloud
Zendesk Zendesk

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