Issuetrak

Issue tracking software for help desk and customer service
(154 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

Email/Help Desk Email/Help Desk
FAQs/Forum FAQs/Forum
Knowledge Base Software Knowledge Base Software
Phone Support Phone Support
24/7 (Live rep) 24/7 (Live rep)
Chat Chat

Pricing

Pricing

Starting From

Starting From

US$100.00/month
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

Alerts / Escalation Alerts / Escalation
Appointment Management Appointment Management
Assignment Management Assignment Management
Automated Routing Automated Routing
Call Center Management Call Center Management
Case Management Software Case Management Software
Compliance Management Compliance Management
Corrective and Preventive Actions (CAPA) Corrective and Preventive Actions (CAPA)
Dashboard Software Dashboard Software
Document Storage Document Storage
Feedback Management Feedback Management
Forms Management Forms Management
IT Asset Management Software IT Asset Management Software
Interaction Tracking Interaction Tracking
Issue Scheduling Issue Scheduling
Issue Tracking Software Issue Tracking Software
Knowledge Base Management Knowledge Base Management
Live Chat Software Live Chat Software
Monitoring Monitoring
Multi-Channel Communication Multi-Channel Communication
Performance Metrics Performance Metrics
Project Management Software Project Management Software
Real-Time Chat Real-Time Chat
Reporting/Analytics Reporting/Analytics
Routing Routing
Self Service Portal Self Service Portal
Support Ticket Management Support Ticket Management
Survey/Poll Management Survey/Poll Management
Task Management Software Task Management Software
Ticket Management Ticket Management