FuseDesk

Help Desk, Support Ticketing, and Messaging Platform
(4 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

Email/Help Desk Email/Help Desk
FAQs/Forum FAQs/Forum
Knowledge Base Software Knowledge Base Software
Phone Support Phone Support
Chat Chat

Pricing

Pricing

Starting From

Starting From

US$39.00/month
Free Free
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

Access Controls/Permissions Access Controls/Permissions
Activity Tracking Activity Tracking
Administrative Reporting Administrative Reporting
Alerts / Escalation Alerts / Escalation
Alerts/Notifications Alerts/Notifications
Appointment Management Appointment Management
Automated Routing Automated Routing
Call Center Management Call Center Management
Customer Experience Management Customer Experience Management
Customizable Fields Customizable Fields
Email Alerts Email Alerts
File Sharing Software File Sharing Software
IT Asset Management Software IT Asset Management Software
Knowledge Base Management Knowledge Base Management
Live Chat Software Live Chat Software
Multi-Channel Communication Multi-Channel Communication
Multi-Department/Project Multi-Department/Project
Offline Form Offline Form
Performance Metrics Performance Metrics
Proactive Chat Proactive Chat
Real Time Analytics Real Time Analytics
Real-Time Chat Real-Time Chat
Remote Access/Control Remote Access/Control
Reporting/Analytics Reporting/Analytics
Retention Management Retention Management
Support Ticket Management Support Ticket Management
Support Ticket Tracking Support Ticket Tracking
Third Party Integrations Third Party Integrations
Ticket Management Ticket Management
Transfers/Routing Transfers/Routing

Integrations

Integrations

ActiveCampaign ActiveCampaign
Facebook Facebook
Keap Keap
Slack Slack

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