Overview |
Overview |
Platforms Supported |
Platforms Supported |
| Web Based |
Web Based
|
| iPhone App |
iPhone App
|
| Android App |
Android App
|
| Windows App |
Windows App
|
Support Options |
Support Options |
| FAQs |
FAQs
|
| Forum |
Forum
|
| Knowledge Base |
Knowledge Base
|
| Online Support |
Online Support
|
| Phone Support |
Phone Support
|
| Video Tutorials |
Video Tutorials
|
Pricing |
Pricing |
Starting From |
Starting From |
|
US$12.00/month
|
|
| Free |
Free
|
| Subscription |
Subscription
|
Reviews |
Reviews |
| Overall rating |
Overall rating
|
| Ease of use |
Ease of use
|
| Value for money |
Value for money
|
| Customer support |
Customer support
|
Features |
Features |
| @mentions |
@mentions
|
| API |
API
|
| Access Control |
Access Control
|
| Activity Dashboard |
Activity Dashboard
|
| Activity Tracking |
Activity Tracking
|
| Alerts / Escalation |
Alerts / Escalation
|
| Archiving & Retention |
Archiving & Retention
|
| Assignment Management |
Assignment Management
|
| Audit Trail |
Audit Trail
|
| Authentication |
Authentication
|
| Automatic Lead Distribution |
Automatic Lead Distribution
|
| Automatic Notifications |
Automatic Notifications
|
| CRM Integration |
CRM Integration
|
| Call Center Management |
Call Center Management
|
| Call Recording |
Call Recording
|
| Call Routing |
Call Routing
|
| Call Transfer |
Call Transfer
|
| Chat |
Chat
|
| Collaboration Tools |
Collaboration Tools
|
| Collaborative Workspace |
Collaborative Workspace
|
| Computer Telephony Integration |
Computer Telephony Integration
|
| Configurable Workflow |
Configurable Workflow
|
| Contact History |
Contact History
|
| Custom Fields |
Custom Fields
|
| Custom Forms |
Custom Forms
|
| Customer Activity Reporting |
Customer Activity Reporting
|
| Customer Experience Management |
Customer Experience Management
|
| Customer History |
Customer History
|
| Customizable Branding |
Customizable Branding
|
| Customizable Reporting |
Customizable Reporting
|
| Customizable Templates |
Customizable Templates
|
| Data Import |
Data Import
|
| Data Import/Export |
Data Import/Export
|
| Data Migration |
Data Migration
|
| Disaster Recovery |
Disaster Recovery
|
| Email Integration |
Email Integration
|
| Email Notifications |
Email Notifications
|
| Email Templates |
Email Templates
|
| Email Tracking |
Email Tracking
|
| Employee Management |
Employee Management
|
| Escalation Management |
Escalation Management
|
| Event Triggered Actions |
Event Triggered Actions
|
| Feedback Collection |
Feedback Collection
|
| Feedback Management |
Feedback Management
|
| Graphical Workflow Editor |
Graphical Workflow Editor
|
| Help Desk Integration |
Help Desk Integration
|
| Help Desk Management |
Help Desk Management
|
| IVR / Voice Recognition |
IVR / Voice Recognition
|
| Instant Messaging |
Instant Messaging
|
| Issue Management |
Issue Management
|
| Issue Tracking |
Issue Tracking
|
| Knowledge Base Management |
Knowledge Base Management
|
| Lead Distribution |
Lead Distribution
|
| Lead Nurturing |
Lead Nurturing
|
| Loyalty Program |
Loyalty Program
|
| Monitoring |
Monitoring
|
| Multi-Channel Communication |
Multi-Channel Communication
|
| Multi-Channel Management |
Multi-Channel Management
|
| Multi-Location |
Multi-Location
|
| Multiple User Accounts |
Multiple User Accounts
|
| Online Forums |
Online Forums
|
| Performance Management |
Performance Management
|
| Performance Reports |
Performance Reports
|
| Permission Management |
Permission Management
|
| Prioritizing |
Prioritizing
|
| Productivity Reporting |
Productivity Reporting
|
| Real Time Analytics |
Real Time Analytics
|
| Real Time Data |
Real Time Data
|
| Real Time Monitoring |
Real Time Monitoring
|
| Real Time Notifications |
Real Time Notifications
|
| Real Time Reporting |
Real Time Reporting
|
| Real Time Updates |
Real Time Updates
|
| Reporting & Statistics |
Reporting & Statistics
|
| Request Assignment |
Request Assignment
|
| Request Routing |
Request Routing
|
| Role Management |
Role Management
|
| Role-Based Permissions |
Role-Based Permissions
|
| Rules-Based Workflow |
Rules-Based Workflow
|
| SEO Management |
SEO Management
|
| SLA Management |
SLA Management
|
| SMS Integration |
SMS Integration
|
| SSL Security |
SSL Security
|
| Self Service Portal |
Self Service Portal
|
| Single Sign On |
Single Sign On
|
| Social Media Integration |
Social Media Integration
|
| Status Tracking |
Status Tracking
|
| Support Ticket Tracking |
Support Ticket Tracking
|
| Surveys & Feedback |
Surveys & Feedback
|
| Tagging |
Tagging
|
| Third Party Integration |
Third Party Integration
|
| Timer |
Timer
|
| Two-Factor Authentication |
Two-Factor Authentication
|
| Web Forms |
Web Forms
|
| Widgets |
Widgets
|
| Workflow Management |
Workflow Management
|
Integrations |
Integrations |
| Customer Thermometer |
Customer Thermometer
|
| Workato |
Workato
|
| Zoho Analytics |
Zoho Analytics
|
| Zoho CRM |
Zoho CRM
|
| Zoho Cliq |
Zoho Cliq
|
| Zoho Creator |
Zoho Creator
|
| Zoho Flow |
Zoho Flow
|
| Zoho Forms |
Zoho Forms
|
| Zoho Projects |
Zoho Projects
|
| Zoho SalesIQ |
Zoho SalesIQ
|
