Zoho Desk

Cloud-based help desk platform
(1648 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

Email/Help Desk Email/Help Desk
FAQs/Forum FAQs/Forum
Knowledge Base Software Knowledge Base Software
Phone Support Phone Support
24/7 (Live rep) 24/7 (Live rep)
Chat Chat

Pricing

Pricing

Starting From

Starting From

US$14.00/month
Free Free
Open Source Open Source
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

Access Controls/Permissions Access Controls/Permissions
Activity Tracking Activity Tracking
Alerts / Escalation Alerts / Escalation
Appointment Management Appointment Management
Assignment Management Assignment Management
Call Center Management Call Center Management
Call Monitoring Call Monitoring
Collaboration Tools Collaboration Tools
Customizable Fields Customizable Fields
Disaster Recovery Disaster Recovery
Discussions / Forums Discussions / Forums
Email Tracking Software Email Tracking Software
File Sharing Software File Sharing Software
Interactive Content Interactive Content
Issue Management Issue Management
Lead Distribution Lead Distribution
Lead Nurturing Software Lead Nurturing Software
Loyalty Program Loyalty Program
Mind Maps Mind Maps
Multi-Channel Communication Multi-Channel Communication
Offline Form Offline Form
Performance Management Performance Management
Personalization Software Personalization Software
Project Management Software Project Management Software
Real Time Analytics Real Time Analytics
Remote Access/Control Remote Access/Control
SEO Management SEO Management
Social Media Monitoring Software Social Media Monitoring Software
Survey/Poll Management Survey/Poll Management
Video Support Video Support

Integrations

Integrations

Facebook Facebook
GoToConnect GoToConnect
Google Analytics Google Analytics
Google Workspace Google Workspace
Intercom Intercom
Jira Jira
Microsoft Teams Microsoft Teams
Pipedrive Pipedrive
Salesforce Sales Cloud Salesforce Sales Cloud
Slack Slack
SurveyMonkey SurveyMonkey
Trello Trello
Twilio Twilio
Twitter Twitter
Zadarma Zadarma
Zapier Zapier
Zoho Analytics Zoho Analytics
Zoho Assist Zoho Assist
Zoho Books Zoho Books
Zoho BugTracker Zoho BugTracker
Zoho CRM Zoho CRM
Zoho Cliq Zoho Cliq
Zoho Creator Zoho Creator
Zoho Flow Zoho Flow
Zoho Forms Zoho Forms
Zoho Invoice Zoho Invoice
Zoho SalesIQ Zoho SalesIQ
Zoho Social Zoho Social

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