Overview |
Overview |
Platforms Supported |
Platforms Supported |
Web Based |
Web Based
|
iPhone App |
iPhone App
|
Android App |
Android App
|
Windows App |
Windows App
|
Support Options |
Support Options |
FAQs |
FAQs
|
Forum |
Forum
|
Knowledge Base |
Knowledge Base
|
Online Support |
Online Support
|
Phone Support |
Phone Support
|
Video Tutorials |
Video Tutorials
|
Pricing |
Pricing |
Starting From |
Starting From |
US$12.00/month
|
|
Free |
Free
|
Subscription |
Subscription
|
Reviews |
Reviews |
Overall rating |
Overall rating
|
Ease of use |
Ease of use
|
Value for money |
Value for money
|
Customer support |
Customer support
|
Features |
Features |
@mentions |
@mentions
|
API |
API
|
Access Control |
Access Control
|
Activity Dashboard |
Activity Dashboard
|
Activity Tracking |
Activity Tracking
|
Alerts / Escalation |
Alerts / Escalation
|
Archiving & Retention |
Archiving & Retention
|
Assignment Management |
Assignment Management
|
Audit Trail |
Audit Trail
|
Authentication |
Authentication
|
Automatic Lead Distribution |
Automatic Lead Distribution
|
Automatic Notifications |
Automatic Notifications
|
CRM Integration |
CRM Integration
|
Call Center Management |
Call Center Management
|
Call Recording |
Call Recording
|
Call Routing |
Call Routing
|
Call Transfer |
Call Transfer
|
Chat |
Chat
|
Collaboration Tools |
Collaboration Tools
|
Collaborative Workspace |
Collaborative Workspace
|
Computer Telephony Integration |
Computer Telephony Integration
|
Configurable Workflow |
Configurable Workflow
|
Contact History |
Contact History
|
Custom Fields |
Custom Fields
|
Custom Forms |
Custom Forms
|
Customer Activity Reporting |
Customer Activity Reporting
|
Customer Experience Management |
Customer Experience Management
|
Customer History |
Customer History
|
Customizable Branding |
Customizable Branding
|
Customizable Reporting |
Customizable Reporting
|
Customizable Templates |
Customizable Templates
|
Data Import |
Data Import
|
Data Import/Export |
Data Import/Export
|
Data Migration |
Data Migration
|
Disaster Recovery |
Disaster Recovery
|
Email Integration |
Email Integration
|
Email Notifications |
Email Notifications
|
Email Templates |
Email Templates
|
Email Tracking |
Email Tracking
|
Employee Management |
Employee Management
|
Escalation Management |
Escalation Management
|
Event Triggered Actions |
Event Triggered Actions
|
Feedback Collection |
Feedback Collection
|
Feedback Management |
Feedback Management
|
Graphical Workflow Editor |
Graphical Workflow Editor
|
Help Desk Integration |
Help Desk Integration
|
Help Desk Management |
Help Desk Management
|
IVR / Voice Recognition |
IVR / Voice Recognition
|
Instant Messaging |
Instant Messaging
|
Issue Management |
Issue Management
|
Issue Tracking |
Issue Tracking
|
Knowledge Base Management |
Knowledge Base Management
|
Lead Distribution |
Lead Distribution
|
Lead Nurturing |
Lead Nurturing
|
Loyalty Program |
Loyalty Program
|
Monitoring |
Monitoring
|
Multi-Channel Communication |
Multi-Channel Communication
|
Multi-Channel Management |
Multi-Channel Management
|
Multi-Location |
Multi-Location
|
Multiple User Accounts |
Multiple User Accounts
|
Online Forums |
Online Forums
|
Performance Management |
Performance Management
|
Performance Reports |
Performance Reports
|
Permission Management |
Permission Management
|
Prioritizing |
Prioritizing
|
Productivity Reporting |
Productivity Reporting
|
Real Time Analytics |
Real Time Analytics
|
Real Time Data |
Real Time Data
|
Real Time Monitoring |
Real Time Monitoring
|
Real Time Notifications |
Real Time Notifications
|
Real Time Reporting |
Real Time Reporting
|
Real Time Updates |
Real Time Updates
|
Reporting & Statistics |
Reporting & Statistics
|
Request Assignment |
Request Assignment
|
Request Routing |
Request Routing
|
Role Management |
Role Management
|
Role-Based Permissions |
Role-Based Permissions
|
Rules-Based Workflow |
Rules-Based Workflow
|
SEO Management |
SEO Management
|
SLA Management |
SLA Management
|
SMS Integration |
SMS Integration
|
SSL Security |
SSL Security
|
Self Service Portal |
Self Service Portal
|
Single Sign On |
Single Sign On
|
Social Media Integration |
Social Media Integration
|
Status Tracking |
Status Tracking
|
Support Ticket Tracking |
Support Ticket Tracking
|
Surveys & Feedback |
Surveys & Feedback
|
Tagging |
Tagging
|
Third Party Integration |
Third Party Integration
|
Timer |
Timer
|
Two-Factor Authentication |
Two-Factor Authentication
|
Web Forms |
Web Forms
|
Widgets |
Widgets
|
Workflow Management |
Workflow Management
|
Integrations |
Integrations |
Customer Thermometer |
Customer Thermometer
|
Workato |
Workato
|
Zoho Analytics |
Zoho Analytics
|
Zoho CRM |
Zoho CRM
|
Zoho Cliq |
Zoho Cliq
|
Zoho Creator |
Zoho Creator
|
Zoho Flow |
Zoho Flow
|
Zoho Forms |
Zoho Forms
|
Zoho Projects |
Zoho Projects
|
Zoho SalesIQ |
Zoho SalesIQ
|