Zoho Desk

Cloud-based help desk platform

How are these alternatives similar to Zoho Desk?

The alternatives suggested are similar to Zoho Desk in terms of common software categories, shared features and the number of verified user reviews. Explore the following Zoho Desk alternatives to see if there are any Zoho Desk competitors that you should also consider in your software research.


What are the top 5 alternatives to Zoho Desk?


Top 20 alternatives

Zendesk

# 1 Alternative

Overview

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations. Read more about Zendesk
Business size
S M L

Starting from: US$19.00/month
  • Free Version
  • Free Trial
Value for Money 4.1 0.4

Freshdesk

Online helpdesk system and customer service software

Overview

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction. Read more about Freshdesk
Business size
S M L

Starting from: US$18.00/month
Pricing plans
Value for Money 4.4 0.1 View Pricing Plans

HubSpot Service Hub

Cloud-based customer service solution for firms of all sizes

Overview

HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more. Read more about HubSpot Service Hub
Business size
S M L

Starting from: US$45.00/month
  • Free Version
  • Free Trial
Pricing plans
Value for Money 4.2 0.3 View Pricing Plans

Zoho CRM

CRM software that helps you sell smarter, better, faster.

Overview

Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach their customers through every channel, including telephone, email, social media, and live chat. Read more about Zoho CRM
Business size
S M L

Starting from: US$20.00/month
Pricing plans
Value for Money 4.3 0.2 View Pricing Plans

NinjaOne

The Easiest-to-Use Unified IT Operations Solution

Overview

NinjaOne (formerly NinjaRMM) is the world's easiest-to-use unified endpoint management platform. We provide up-to-the minute insights into workstation, laptop, server, network device, and virtual machine performance and powerful tools like remote control, patching, scripting, and automation to improve IT management. Read more about NinjaOne
Business size
S M L

Starting from: US$3.00/month
Pricing plans
Value for Money 4.8 0.3 View Pricing Plans

Kaseya VSA

IT Systems Management Software for Internal IT and MSPs

Overview

Kaseya VSA is your comprehensive solution to providing IT services at scale, whether you're an in house IT department or an MSP. VSA offers the absolute best technician experience with Kaseya Live Connect, and supporting offerings in Patch, AV/AM, monitoring and more. Read more about Kaseya VSA
Business size
S M L

Starting from: N/A
Value for Money 3.7 0.8

IT Glue

SOC 2-compliant IT documentation management platform

Overview

IT Glue is a cloud-based, SOC 2-compliant IT documentation solution which is designed to help MSPs manage documentation and reduce time spent searching for information. The platform offers flexible asset tracking, relationship mapping, documentation automation, workflows, checklists, and more. Read more about IT Glue
Business size
S M L

Starting from: US$29.00/month
  • Free Version
  • Free Trial
Value for Money 4.4 0.1

tawk.to

Live chat support & messaging solution

Overview

tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages. Read more about tawk.to
Business size
S M L

Starting from: US$1.00/month
  • Free Version
  • Free Trial
Value for Money 4.7 0.2

Salesforce Sales Cloud

Cloud-based CRM & Sales Automation

Overview

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud helps sales teams win more deals and understand the health of their business on a platform that grows with them. Read more about Salesforce Sales Cloud
Business size
S M L

Starting from: N/A
Value for Money 4.0 0.5

Intercom

The #1-rated Business Messenger for customer relationships.

Overview

Intercom is the first Conversational Relationship Platform that enables businesses to deliver conversational, messenger-based experiences across the customer journey through one unified platform for sales, marketing and support teams. Read more about Intercom
Business size
S M L

Starting from: US$38.00/month
  • Free Version
  • Free Trial
Value for Money 4.0 0.5

JIRA Service Management

The only ITSM solution built on the Jira platform

Overview

Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM. Read more about JIRA Service Management
Business size
S M L

Starting from: US$20.00/month
Value for Money 4.2 0.3

Zoho Remotely

Remote team collaboration and communication solution

Overview

Zoho Remotely is a cloud-based suite of applications, which helps organizations connect & collaborate with remote team members and track work progress. Features include communication management, messaging, session creation, milestone setting, and task tracking. Read more about Zoho Remotely
Business size
S M L

Starting from: N/A
  • Free Version
  • Free Trial
Value for Money 4.5

SysAid

Automate IT tasks and workflows with SysAid's ITSM solution

Overview

Transform agent productivity, enhance end-user experience, and drive value across your organization, with multi-layered service management, built-in asset management, and advanced automation & orchestration. Read more about SysAid
Business size
S M L

Starting from: N/A
Pricing plans
Value for Money 4.5 View Pricing Plans

HappyFox Help Desk

Helpdesk, customer support software

Overview

HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal. Read more about HappyFox Help Desk
Business size
S M L

Starting from: US$29.00/month
  • Free Version
  • Free Trial
Value for Money 4.5

Jira

Project & Issue Tracking Software - See why we're #1!

Overview

JIRA is the tracker for teams planning & building great products. Millions choose JIRA to capture & organize issues, assign work, & follow team activity Read more about Jira
Business size
S M L

Starting from: US$7.00/month
Pricing plans
Value for Money 4.2 0.3 View Pricing Plans

WHMCS

Web hosting automation platform

Overview

WHMCS is a web hosting automation platform which can manage signups, provisioning, billing and support for web hosting service providers Read more about WHMCS
Business size
S M L

Starting from: US$15.95/month
  • Free Version
  • Free Trial
Value for Money 3.7 0.8

Freshservice

A complete IT service management (ITSM) tool for business

Overview

Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools Read more about Freshservice
Business size
S M L

Starting from: US$19.00/month
Pricing plans
Value for Money 4.5 View Pricing Plans

Virtual Observer

Call recording & workforce optimization solution

Overview

Virtual Observer is a call recording & workforce optimization software for contact centers that works with hosted VoIP providers and traditional PBX systems. Read more about Virtual Observer
Business size
S M L

Starting from: US$20,000.00
  • Free Version
  • Free Trial
Value for Money 0 4.5

LiveAgent

Great customer service starts with better help desk software

Overview

LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media Read more about LiveAgent
Business size
S M L

Starting from: US$15.00/month
Pricing plans
Value for Money 4.7 0.2 View Pricing Plans

Bitrix24

100% free CRM, collaboration and communication tool suite

Overview

Bitrix24 is a free cloud & open source collaboration platform providing CRM, document management, tasking, time management, & project management tools. Used by over 5 million businesses worldwide. Read more about Bitrix24
Business size
S M L

Starting from: US$49.00/month
Pricing plans
Value for Money 4.2 0.3 View Pricing Plans
Quick view of Zoho Desk
Business size
S M L

Pricing starting from:

US$14.00/month

Value for Money
4.5
Visit Website Pricing plans